TAPODIPTA TAPO GHOSH
Princeton
Summary
Dynamic Principal Product Manager with expertise in Traditional AI, Generative AI, and Agentic AI, driving multi-million dollar revenue growth and impacting hundreds of thousands of customers through innovative product strategies. Proven track record of revolutionizing customer service experiences and improving operational metrics through strategic technical vision and rigorous execution. Specialized in bridging cutting-edge AI technology with measurable business value at scale.
Overview
21
21
years of professional experience
Work History
Principal Product Manager - Agentic AI & Generative AI
Amazon Web Services
New York
01.2024 - Current
- Leading multi-year product vision, strategy, and execution for Agentic AI and Generative AI capabilities within Amazon Connect.
- Driving the design and launch of multi-agent orchestration frameworks, observability/analytics systems, and AI-powered self-service and agent-assist experiences.
- Partnering with cross-functional teams (Engineering, Science, UX, Marketing, Legal) to define next-generation customer service experiences powered by agentic reasoning and LLMs.
- Shaping the long-term roadmap for Amazon Connect AI, delivering measurable improvements in contact center productivity, customer satisfaction, and AI adoption across enterprise customers.
Senior Product Manager
Amazon Web Services
New York
01.2019 - 01.2024
- Spearheaded product vision, strategy, and execution across multiple products for Generative AI-powered conversational experiences including Amazon Q and Amazon Kendra.
- Drove multiple product launches in intent detection, sentiment analysis, recommender systems, and AI-powered automation for AWS Support and Amazon's global user base.
- Owned roadmap and feature prioritization while collaborating with Engineering, Data Science, UX, Legal, and Marketing.
Senior Solutions Architect
Amazon Web Services
New York
05.2017 - 05.2019
- Partnered with multiple AWS AI Services (Sagemaker Marketplace, Amazon Kendra) to launch products at re:Invent.
- Evangelized, influenced feature requests, and led multi-year, multi-million-dollar projects.
Cloud Architect
McGraw Hill
New York
05.2015 - 05.2017
- Architected large-scale event analytics platform applying AI/ML to inform trends.
- Hands-on experience with AWS Serverless Stack, Databricks, and predictive analytics.
Software Architect / Sr Systems Engineer / Software Engineer
Ditech, Comcast, Ally Financial
Philadelphia
01.2005 - 01.2015
- Developed large-scale SOA applications.
- Led cloud migration projects for enterprises.
Education
Bachelor Of Technology - Electronics and Communication
West Bengal University of Technology
India01.2005
Skills
- Product management
- Generative and agentic AI strategy
- Natural Language Processing / Machine learning
- Cloud Architecture - AI/ML
- Cross-functional Technical leadership
- Product launch execution
- Go-to-market strategy
Pronouns
he/him
Accomplishments
- Multiple Patents in Natural Language Processing
References
References available upon request.
Timeline
Principal Product Manager - Agentic AI & Generative AI
Amazon Web Services
01.2024 - Current
Senior Product Manager
Amazon Web Services
01.2019 - 01.2024
Senior Solutions Architect
Amazon Web Services
05.2017 - 05.2019
Cloud Architect
McGraw Hill
05.2015 - 05.2017
Software Architect / Sr Systems Engineer / Software Engineer
Ditech, Comcast, Ally Financial
01.2005 - 01.2015
Bachelor Of Technology - Electronics and Communication
West Bengal University of Technology
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