Tapuwanashe Emmanuel Magumise
Long Beach,CA
Summary
Adept at multitasking and maintaining cleanliness, I enhanced service quality at Carnival Cruise Lines by swiftly managing multiple tables and elevating beverage sales through expert recommendations. Skilled in efficient drink preparation and trend adaptability, I consistently ensured guest satisfaction by resolving complaints promptly and upholding high sanitation standards as per USPH standards.
Overview
7
7
years of professional experience
7
7
Certification
Work History
Specialty Server
Carnival Cruise Lines
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
- Collaborated with kitchen staff to develop food pairings that complemented specific wines, enhancing overall dining experience.
- Participated in ongoing training sessions to stay current with industry trends and new product offerings within the wine market.
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Answered customers' questions, recommended items, and recorded order information.
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
Assistant Server
Carnival Cruise Lines
11.2023 - 07.2024
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Provided backup support during staff shortages or unexpected increases in patron volume, maintaining seamless service standards despite challenges.
- Adhered to safety and sanitation guidelines while handling food items or cleaning tasks to promote a healthy environment for guests.
- Accurately recorded food and beverage orders, resulting in fewer errors during meal delivery.
- Anticipated guest needs by refilling beverages before they were empty and offering additional items at appropriate times.
- Efficiently processed payments using POS systems, ensuring accurate transactions for both cash and credit payments.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
New Royal Hotel
03.2020 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Motsamai Lodge
03.2018 - 02.2019
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
Education
High School Diploma -
Christian Brothers College
Bulawayo, ZimbabweBartender & Barista Training - Mixology
International Open Academy
Asterweg 113, 1031 HM, Amsterdam, The Netherlands.02-2025
On-Premises Alcohol Server Training - Beverage Safety & Risk Management
TiPS
6504 Bridge Point Parkway, Austin, TX 7873002-2025
Skills
- Efficient multitasking
- Cleanliness and sanitation
- Expert cocktail creation
- Cash handling accuracy
- Adaptable to trends
- Classic cocktails
- POS system operation
- Speedy drink preparation
Certification
- Amazon Web Services (AWS) Certified Solutions Architect
- Amazon Web Services (AWS) Developer
- First Aid Certification
- IGCSE Ordinary Level
- IGCSE Advanced Level
- TIPS On-Premise Server Training
- International Open Academy: Bartender & Barsita Training
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Resolved product issue through consumer testing.
- Improved team productivity with morale-boosting incentives.
Software
AWS
Google Docs
Zoom
Microsoft Teams
Interests
Chess
Tennis
Reading
Fitness
Travelling
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Company CultureCareer advancementQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Specialty Server
Carnival Cruise Lines
10.2024 - Current
Assistant Server
Carnival Cruise Lines
11.2023 - 07.2024
Bartender
New Royal Hotel
03.2020 - 08.2023
Bartender
Motsamai Lodge
03.2018 - 02.2019
High School Diploma -
Christian Brothers College
Bartender & Barista Training - Mixology
International Open Academy
On-Premises Alcohol Server Training - Beverage Safety & Risk Management
TiPS
Similar Profiles
Gustavo Garcia CarnallaGustavo Garcia Carnalla
Piano Bar Entertainer at Carnival Cruise LinesPiano Bar Entertainer at Carnival Cruise Lines
Brian DsouzaBrian Dsouza
Assistant IT Officer at Carnival Cruise LinesAssistant IT Officer at Carnival Cruise Lines
Richard BryanRichard Bryan
Environmental Operations Manager at Carnival Cruise LinesEnvironmental Operations Manager at Carnival Cruise Lines