Inspected bus for any mechanical issues before departure and upon return.
Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
Assisted passengers with inquiries and requests during trips.
Promoted public transit usage within the community through participation in outreach events and educational initiatives.
Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
Mail Carrier
US Post Office
03.2015 - 02.2021
Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Program Aide /Unarmed Security Officer
Palladia Inc.
03.2007 - 03.2015
Created and updated records and files to maintain document compliance.
Developed and implemented strategies to streamline office operations.
Monitored participant progress closely and provided tailored support to optimize individual success within the program.
Trained and supervised employees on office policies and procedures.
Checked and verified photo identification prior to granting facility access.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Monitored CCTV cameras and alarm systems for security breaches.
Payroll / Sick Substantiation Administrator | Employee Engagement Support at MTA, New York City TransitPayroll / Sick Substantiation Administrator | Employee Engagement Support at MTA, New York City Transit