Roland Jr Hector
BROOKLYN,NY
Summary
Dynamic Transit Bus Operator with a clean driving record and extensive experience at MTA New York City Transit. Expert in route planning and adaptive decision-making, consistently enhancing passenger satisfaction and safety. Proven ability to manage challenging situations while maintaining compliance with traffic laws, ensuring timely and efficient transportation services.
Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.
Transit professional with comprehensive understanding of public transportation systems. Proven history of ensuring passenger safety and maintaining punctual schedules. Emphasizes team collaboration and adaptability to meet changing demands. Known for strong communication and route management skills, fostering dependable transit environment.
Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current NYS license with clean driving record.
Effective at planning efficient shuttle routes to maximize productivity, minimize fuel costs and maintain high customer satisfaction. Good relationship-building, conflict resolution and communication skills.
A transportation professional with track record of providing reliable and courteous service. Recognized for punctuality and ability to adapt to changing schedules. Known for strong teamwork and commitment to safety, ensuring smooth and pleasant experience for passengers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Mta New York City Transit
11.2024 - 06.2025
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Accepted and processed fares.
- Transported customers to and from Brooklyn.
- Kept accurate logs of travel time data for use in refining scheduling algorithms and improving on-time performance across all routes.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
- Promoted public transit usage within the community through participation in outreach events and educational initiatives.
- Maintained clean and neat shuttle for passenger comfort.
- Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Followed company policies and procedures and maintained compliance with standards.
- Operated large vehicles in difficult urban and rural conditions.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Inspected bus for any mechanical issues before departure.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Developed and maintained positive relationships with passengers and other drivers.
- Assisted passengers with inquiries and requests during trips.
- Inventoried bus emergency and first aid supplies and equipment.
- Aided passengers with disabilities or special needs.
- Updated and maintained accurate trip logs and records.
- Diffused potential passenger disputes with fairness and professionalism.
- Calculated and collected fares from passengers.
Motorcoach Operator
Wolf Transportation Group
03.2014 - 06.2023
- Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Kept current with industry trends and best practices, participating in ongoing professional development opportunities such as workshops, conferences, and training sessions.
- Completed detailed trip reports accurately after each journey, documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.
- Maintained punctuality, consistently arriving at destinations on schedule through efficient route planning and time management skills.
- Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.
Customer Service Manager
Hector Caribbean Restaurant
02.2016 - 10.2020
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Certified Nursing Assistant
White Oaks Nursing Home
02.2009 - 06.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
New College Bird
P.a.p Haiti08-1998
Associate of Arts - Criminal Justice
ASA College
Brooklyn, NY07-2018
Skills
- Mechanical tools
- Safe driving
- Adaptive decision making
- Inclement weather driving
- Defensive driving
- Route planning
- Vehicle inspection
- Passenger assistance
- Fuel efficiency
- Emergency procedures
- Accident reporting
- Route navigation
- Bus cleaning
- Schedule adherence
- Ticket processing
- Wheelchair securement
- Traffic laws compliance
- Punctuality
- Valid NYS license
- Customer relations skills
- Clean driving record
- Behavior management
- Passenger transportation
- Guest relations
- Preventive Maintenance
- Traffic laws
- Traffic law compliance
- Road safety compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Commercial Driver License - 20 years
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Transit Bus Operator
Mta New York City Transit
11.2024 - 06.2025
Customer Service Manager
Hector Caribbean Restaurant
02.2016 - 10.2020
Motorcoach Operator
Wolf Transportation Group
03.2014 - 06.2023
Certified Nursing Assistant
White Oaks Nursing Home
02.2009 - 06.2011
High School Diploma -
New College Bird
Associate of Arts - Criminal Justice
ASA College
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