TAQUANNA MCDONALD
Montezuma,GA
Summary
Energetic dietary aide with several years of hands-on experience preparing and serving food to patients within healthcare facilities. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful multitasker possessing positive attitude and great sense of humor. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
6
6
years of professional experience
Work History
Operation Team Leader
Tranmazon
12.2024 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Consistently met or exceeded targets through diligent oversight of daily operations coupled with strategic long-term planning efforts.
- Managed budgets and financial reporting, ensuring accurate tracking of expenses and cost-saving measures were implemented as needed.
- Collaborated with cross-functional teams to develop and implement business-critical initiatives for organizational growth.
- Led a high-performing team to achieve company objectives through effective communication and mentorship.
- Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Dietary Aide
Montezuma Health and Rehab
05.2023 - Current
- Provided assistance with meal setup, serving, and clean up as needed.
- Stocked supplies in dining areas as needed.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Cleaned and sanitized kitchen equipment and surfaces.
- Informed supervisor about any changes in patient's dietary needs or preferences.
Production Worker
Tyson Foods
04.2021 - 11.2022
- Reported any issues to supervisor immediately for resolution.
- Identified defective parts or components and removed them from production line.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Assisted in setting up production lines for manufacturing processes.
- Inspected product quality prior to packaging and shipment.
Production Worker
Perdue Farms Inc. - Georgetown
02.2020 - 01.2021
- Reported any issues to supervisor immediately for resolution.
- Identified defective parts or components and removed them from production line.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Cleaned up work area at end of shift to maintain safe working environment.
Call Center Representative
TLC Associates
04.2019 - 02.2020
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Education
High School - undefined
Macon County High School
Montezuma, GASkills
- OSHA Compliance
- Customer Service
- Dining room setup
- Food handling safety
- Heavy Lifting
- Computer Skills
- Patient Communication
- Relationship Building
- Sanitation Practices
Timeline
Operation Team Leader
Tranmazon
12.2024 - Current
Dietary Aide
Montezuma Health and Rehab
05.2023 - Current
Production Worker
Tyson Foods
04.2021 - 11.2022
Production Worker
Perdue Farms Inc. - Georgetown
02.2020 - 01.2021
Call Center Representative
TLC Associates
04.2019 - 02.2020
High School - undefined
Macon County High School
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