Taqueala Owen
Patient Care Coordinator
Tulsa,OK
Summary
Energetic dental Patient Care Coordinator offering wealth of experience in multiple areas in dental, interacting with office staff and patients, scheduling appointments, and insurance verification. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
3
3
years of professional experience
Work History
Patient Experience Professional (Front Desk)
Just Kids Pediatrics
07.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
Patient Care Coordinator
Jenks Pediatric Dental
02.2022 - 03.2023
- Check in patients and update patient information
- Answer phones
- Schedule patient appointments
- Verify insurance
- Scan in patient documents
- Collect patient balances
Business Office Assistant
Tulsa Hills Dental Care
11.2021 - 02.2022
- Check in patients
- Verify insurance
- Send off insurance claims
- Office organization
- Answer phones
- Collect patient payments
- Schedule patients
- Update patient information
Business Office Assistant
Dental Depot
07.2021 - 11.2021
- Check in patients
- Verify insurance
- Office organization
- Answer phones
- Schedule patients
- Update patient information
Dental Assistant
Aspen Dental
03.2021 - 05.2021
- Assist dentist in procedures
- Sterilization
- Clean and sanitize dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Certification - Dental Assisting
Community Care College
Tulsa, OK04.2020
High School Diploma -
Memorial High School
Tulsa, OK05.2015
High School Diploma -
Nathan Hale High School
Tulsa, OK05.2013
Skills
- Dental Assisting
- Computer software programs such as Microsoft word, excel, office, Dentrix, and Eaglesoft
- Previous Treatment Coordinator/Patient Care Coordinator
- Insurance Verification Skills
- Chairside Assisting
- HIPAA
- Phone Etiquette
- Customer service
- Infection Control Training
- Office Management
- CPR Certified
- Dental Radiology Certification
Additional Information
- Authorized to work in the US for any employer
Timeline
Patient Experience Professional (Front Desk)
Just Kids Pediatrics
07.2023 - Current
Patient Care Coordinator
Jenks Pediatric Dental
02.2022 - 03.2023
Business Office Assistant
Tulsa Hills Dental Care
11.2021 - 02.2022
Business Office Assistant
Dental Depot
07.2021 - 11.2021
Dental Assistant
Aspen Dental
03.2021 - 05.2021
Certification - Dental Assisting
Community Care College
High School Diploma -
Memorial High School
High School Diploma -
Nathan Hale High School
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