TaQuesha Hudson
Chattanooga,TN
Overview
1
1
Certification
8
8
years of professional experience
Work History
Triage Agent 1
U.S. Xpress
Chattanooga, USA
11.2025 - Current
- Provided roadside assistance to truck drivers during breakdowns, ensuring timely recovery and minimal downtime
- Hired vendors, processed payments, resolved vendor disputes, and managed invoice processing to maintain service continuity
- Managed customer inquiries and provided timely assistance for service requests.
- Collaborated with drivers to optimize routing and enhance operational efficiency.
Business Expert
T-Mobile
Chattanooga, USA
09.2020 - 10.2025
- Resolved billing inquiries, conducted audits, added lines, troubleshot problems, and performed upgrades for business customers.
- Analyzed customer data to identify trends and improve service delivery.
- Developed training materials for new employees on company policies.
- Collaborated with cross-functional teams to enhance customer experience strategies.
Psychiatric Technician
Moccasin Bend Mental Health Institute
Chattanooga, USA
09.2018 - 08.2020
- Assisted patients with daily tasks such as bathing, dressing, grooming, and medication administration to promote personal hygiene and well-being.
- Assisted patients with daily living activities and personal care needs.
- Monitored patient behavior and reported changes to the healthcare team.
- Implemented therapeutic activities to promote patient engagement and coping skills.
Education
High school or equivalent -
Hixson High School
Hixson, TN05-2011
Skills
- Customer service
- Data entry
- Invoice processing
- Vendor management
- Billing optimization
- Accounting
- Operational audits
- Data analytics
- Healthcare knowledge
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Windows
- Computer skills
- Computer literacy
- Help desk
- Attention to detail
- Organizational skills
- Sales
- Technology sales
- Phone etiquette
- Outbound calling
- Greeting customers
- Guest relations
- Customer relationship management
- Customer support
- Time management
- Negotiation
- Communication skills
- Document processing
- Office experience
- Epic
- Multi-line systems
- Cash handling
- Cash register
- Retail sales
- Travel planning
- Marketing
- Product demos
- Assistant management
- English
- Typing
- Clinic
- Business auditing
- End-of-day balancing
- Pricing
- Guest reservation booking
- Invoice processing
- Organizational skills
- Business auditing
- Billing optimization
Certification
Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Triage Agent 1
U.S. Xpress
11.2025 - Current
Business Expert
T-Mobile
09.2020 - 10.2025
Psychiatric Technician
Moccasin Bend Mental Health Institute
09.2018 - 08.2020
High school or equivalent -
Hixson High School