Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
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Tara Ackerson

Kansas City,MO

Summary

Dedicated and result-driven customer service professional over 5 years of experience in delivering exceptional support and resolving customer inquiries. Seeking a remote customer service position where I can leverage my strong communication skills, problem solving abilities and technical proficiency to enhance customer satisfaction and contribute to the success of the team. Committed to providing prompt and accurate responses while maintaining a positive and professional demeanor in all interactions.

Overview

4
4
years of professional experience

Work History

Inventory Specialist

TekWeissen
04.2024 - 09.2024
  • Managing company’s stock to ensure products are available when needed
  • Inventory Quality-inspecting incoming and outgoing inventory for quality and damage
  • Inventory audit and storage as well as reports
  • Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.

Sort Operator

Amazon Warehouse
03.2023 - 01.2024
  • Receiving and Storing Materials- checking for accuracy
  • Inventory Management- Keeping track of inventory levels, reporting discrepancies
  • Equipment Operations- utilizing pallet jack
  • Time Management and Changing technology- Adapting to new inventory and equipment for ongoing learning.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Maintained organized work area by cleaning and removing hazards.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Assembled products according to changing daily work orders and specific customer needs.

Customer Service Representative

Bath and body Work
10.2022 - 01.2023
  • Respond to customer inquiries in a timely and professional manner across multiple channels (phone, email, chat)
  • Collaborate with team members to identify trends and improve service processes
  • Resolve customer complaints and issues with empathy and efficiency.
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Created and maintained detailed database to develop promotional sales.

Vehicle Transportation Coordinator

TLC Logistics
09.2020 - 08.2022
  • Plan and schedule vehicle transportation routes to ensure efficiency and timeliness.
  • Maintain accurate record of transportation activities including shipment logs and delivery conformations.
  • Flexibility in scheduling, including possibility of work evenings and weekends.
  • Coordinated dispatching of 16 drivers to accomplish daily delivery requirements.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.

Education

High school diploma - General Studies

Excelsior Springs Job Tech School
Kansas City, MO
02.2003

Skills

  • Communication
  • Empathy and Patience
  • Problem Solving
  • Product Knowledge
  • Time Management
  • Technical Proficiency
  • Conflict Resolution
  • Trend forecasting
  • Item tagging
  • Cycle counting
  • Shipping coordination
  • Requisition management

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteOn-Site

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Inventory Specialist

TekWeissen
04.2024 - 09.2024

Sort Operator

Amazon Warehouse
03.2023 - 01.2024

Customer Service Representative

Bath and body Work
10.2022 - 01.2023

Vehicle Transportation Coordinator

TLC Logistics
09.2020 - 08.2022

High school diploma - General Studies

Excelsior Springs Job Tech School

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