Dedicated and motivated professional with exceptional customer relations and organizational skills, consistently striving for excellence. A strong work ethic and results-oriented mindset drive a commitment to achieving goals while maintaining professionalism. Recognized for initiative and delivering high-quality outcomes, fostering positive relationships with clients and colleagues. Eager to leverage strengths in a dynamic environment that values collaboration and innovation, contributing to shared success and driving organizational growth.
Overview
32
32
years of professional experience
Work History
Secretary to Claims Manager
Red Star Courier
Review all the claims correspondence addressed to the Claims Manager
Check with online tracking to see the status of the item
Advise the Claims manager on the status of item
Reply to customers updating them on status of items
Maintain the Claims Manager’s Diary
Mailing, Filing, Faxing and Scanning
Assist with other job as and when required
6 months
Med Technician
The Woodlake Assisted Living
01.2025 - Current
Medication Pass and PRN pass via the EMAR system
Ensure that Narcotics are counted at the end of every shift
Ordering of Medications through Omnicare, Kaiser, CVS, Hospice and or with Family
Logging in of new Medications
Charting in Resident Notes of any change in conditions
Charting of Bowl Movements for Hospice residents
Work with Management regarding updates on Medications
Work with respective Doctors and Family members regarding residents
Ensure that Medications are labelled correctly
Work with ALPHA one & 911 if there is a fall with injury
Ensure that all residents are given medication with the correct dose and on a timely basis
Supervision of Caregivers on the PM shift
Ensure that residents are comfortable and safe during my shift
(Full-Time)
Caregiver
Oakmont of East Sacramento (via Care America Agency)
10.2023 - Current
Assist with Personal Care – assist residents with bathing, grooming, toileting and incontinence
Assist with mobility – assist residents with move and transfer and ensure that they are always safe and secure
Light housing – ensuring that residents rooms are clean and tidy
Compassion – companion for the residents and encourage socialization and participation in community activities
Communication – updating the Med Tech is there is any changes in condition for the residents
Ensure that client is well hydrated
Ensure that client is mobile, assist with psychotherapy
Assist with mobility – assist client with movement and transfer and ensure that he is safe at all times
Assist with speech therapy by doing the given exercise
Ensure that client is ready for his appointments and assist with hospital visits
Assist with personal care – assist with bathing, grooming and toileting
Constant reassurance to the client
Reposition the client and ensure that he is comfortable throughout the night
Ensure that the client is well nourished and that he eats his meals at the right time
Transferred as a Staff of Oakmont in November 2024 till present (Part Time)
Caregiver
The Woodlake Assisted Living
11.2023 - 12.2024
Assist with Personal Care – assist residents with bathing, grooming, toileting and incontinence
Assist with mobility – assist residents with move and transfer and ensure that they are always safe and secure
Light housing – ensuring that residents rooms are clean and tidy
Compassion – companion for the residents and encourage socialization and participation in community activities
Communication – updating the Med Tech is there is any changes in condition for the residents
(Full Time)
Administrative Assistant
School of Social Sciences
03.2012 - 06.2023
Organise and facilitate all school events such as fieldtrips, conferences, workshops, official travels, school retreats and External Advisor’s visit and school’s social events.
Organise and facilitated the In-country Cohorts at Post Graduate level. Past cohorts: Post
Graduate Certificate in Gender and Post Graduate Diploma in Social Policy in the Solomon Islands. Engaging with Solomon Island Government officials in particular the Permanent Secretary of the Ministry of Civil Servants in facilitating of the in country cohorts;
Organised & facilitated the new Post Graduate Certificate and Diploma in Border Security Programme on trimester basis;
Engagement of coordinators of various courses either on Direct Appointments or Consultancy basis;
Engagement with regional stakeholders and Government Ministries in particular the Pacific Immigration Development Community (PIDC) in Samoa in coordinating regional students who were awarded with the scholarship in the new Post Graduate Certificate in Border Security.
Engagement with local and regional stakeholders and government ministries whose officers are part of the new Border Security Programme (FIRCA, Immigration, Ministry of Deference, and Police Force, Navy and Military Forces)
Handle general finance for the School.
Facilitate school meeting & minute writing – secretary to Board of Studies, Board of Assessment, Research & Post Graduate Committee and Programme Advisory Committee Meeting.
Handle all postgraduate level applications, managing and reporting on applications
Assist PGD, MA & PhD students with admission, registrations, funding applications, follow up on progress reports, identifying of external supervisors and markers and submission of thesis.
Work closely with various University sections in regard to student audits, completions, students with financial holds, credit transfers and change of programmes and other student matter that arises.
Space allocation for the School;
Manage consultancies – this includes work permits and immigration matters, per diems and salary for consultants;
Handle all recruitments for 1 year direct appointments and part time positions;
Handle visa and related matters for the school;
Manage office supplies, equipment’s orders for the school;
Gathering of data and incorporating them in the School’s Annual Report;
Assist Head of School in the day to day running of the School;
Develop a new template for Board of Assessment Summary which was later adopted as a Faculty template
Well versed with Banner Finance, Student Banner and the University Policies.
Secretary
School of Social Sciences
06.2007 - 02.2012
Receive, sort and enter assignment for various assignments for all courses within the School of Social Sciences
Schedule and maintain calendar for Head of School
SOSS School’s rep to the Faculty’s OHS Committee
Handle all school purchases and office supplies
Organise fieldtrips and other events for the school
Handle post graduate affairs
Handle all marketing for the school
Handle room allocation and space for the School
Handle staff travels
Assist with recruitments
Attend to all staff official needs and students and the public for queries via phone, email or in person in regards to the School programmes.
Mailing and faxing for the School
Any other duty assigned to be by the Head of School
Secretary
Deputy Director of Public Prosecutions
01.2001 - 06.2007
Preparation & Typing of Legal documents for the Deputy DPP & other legal officers i.e Charges, Submissions, Affidavits, Summons to Witness and other correspondence
Assisted the Deputy in the Treason Case Trial
Assisted the Assistant DPP in the Doctor’s Surgery Murder Trial
Organising of Witness Summons & payments for witnesses
Updating of Case Management
Liaise constantly with Police, Reserve Bank & FIRCA in regards to Serious Fraud Cases as the Deputy DPP was the Director for Serious Fraud
Maintain the Deputy DPP’s Diary
Secretary to the following committees (Minute Writing): Steering Committee, Board of Management, Divisional Prosecuting Officer’s Forum, Senior Legal Managers Forum and Counter Terrorism & Transnational Organized Crime Working Group
Arranging of travels & visa for the Deputy DPP and the DPP’s Staff
Organise Official Events for the office
Assist the public with any queries regarding our cases
Relieve the Personal Assistant to the Director whenever she is on leave
Updating of cases on the system
Typing and assisted in gathering data for the DPP’s Office Annual Report
Med Technician
Oakmont of East Sacramento
04.2025 - 08.2005
Medication Pass and PRN pass via the QMAR system
Ensure that Narcotics are counted at the end of every shift
Logging in of new Medications
Charting in Resident Notes of any change in conditions
Charting of Bowl Movements for Hospice residents
Work with Management regarding updates on Medications
Work with respective Doctors and Family members regarding residents
Ensure that Medications are labelled correctly
Work with ALPHA one & 911 if there is a fall with injury
(Part Time) NOC Shift (2nd job)
Clerk Typist/Secretary
Ministry of Regional Development
01.1999 - 01.2001
Assist the Divisional Planning Officer, Eastern Division
Type of correspondence, faxing and mailing for the Commission Eastern’s Office
Compiling of Management Board Meeting for the Eastern Division’s Report
Compiling of the Eastern Division Liquor Tribunal Report
Attend to queries from the public in regards to Eastern Division’s matters i.e Housing, Shipping and other matters
Organise all Eastern Division’s Provincial Council Meetings
Organise for sitting allowance for Eastern Division’s Meeting
Relieve the Commissioner Eastern’s PA whenever she goes on leave
Relieving Secretary
Deputy Commissioner Prisoner
12.1998 - 01.1999
Manage Diary for Deputy Commissioner Prisoner
Typing of all correspondence for the Deputy Commissioner
Mailing, photocopying and faxing
Assist with any job as and when requested
Relieving Secretary
Papua New Guinea High Commissioner
08.1998 - 10.1998
Manage Diary for the High Commissioner
Typing of Diplomatic Notes & other correspondence for High Commissioner
Organise and arrange meetings for all High Commissioners & Ambassadors in Fiji
Since the PNG High Commissioner was the Dean for the Diplomatic Corp at that time.Deal with local and diplomatic mails
Updating of Filing System
Organise functions for the High Commission
Assist at the front desk as and when required
Relieving Typist/Secretary
Ministry of Home Affairs
04.1998 - 08.1998
Assist the Principal Assistant Secretary Intelligence & Security Unit
Typing of Secret Government Documents & Cabinet papers
Updating of the computerised filing system
Deal with mails, faxes and scanning of documents
Attend to queries via phone and emails
Work shift hours whenever there is a Government Operation
Organizing of travel & visas for the Intelligence & Security Unit
Relieving Secretary
Deputy DPP
01.1998 - 01.1998
Preparation & Typing of Legal documents for the Deputy DPP & other legal officers i.e Charges, Submissions, Affidavits, Summons to Witness and other correspondence
Organising of Witness Summons
Payments for Witnesses
Updating of Case Management
Maintain the Deputy DPP’s Diary
Arranging of travels & visa for the Deputy DPP and the DPP’s Staff
Assist the public with any queries regarding our cases
Filing, mailing and faxing
Secretary
Magistrate Courts
01.1996 - 01.1998
Secretary to two Resident Magistrates
Typing of legal documents i.e. Court judgments, court records, sentencing and course list
Updating of monthly returns
Maintaining diary for the Magistrates
Answering queries over phone and general public
Arrange for travel and subsistence for magistrates for outer island court sitting
Relieve PA to Chief Magistrate whenever she is on leave
Temporary Employee
Makita Powertools
08.1996 - 09.1996
Stock taking and getting orders from the production line
Clerk Typist
BB Business Service
01.1995 - 01.1996
1st year College placement – 1 day a week for a year
Typing of correspondence, invoices
Vetting and filing of registration forms
Updating client’s information on database system
Mailing, faxing and banking
Clerk Typist
Temperton Estate Agent
01.1994 - 01.1995
2nd year college placement – 1 day a week for a year
Customer and Counter Services
Updating of house cost list
Deal with rental properties
Filing, mailing, faxing, answering phone
Deal with Petty Cash and banking
Education
Post Graduate Diploma - Gender Studies
The University of the South Pacific
Fiji
12.2022
Post Graduate Certificate - Gender Studies
The University of the South Pacific
Fiji
03.2020
Diploma - Business Office Administration
Fiji National University
Fiji
01.2007
National Vocational Business Administration Certificates 2 & 3 - undefined
Telford College of Arts & Tech
England
01.1997
Fiji School Leaving Certificate - undefined
Gospel High School
Suva, Fiji
01.1993
Skills
Medication administration technician
Medication dispensing
Monitoring patient vitals
Support daily tasks
Reporting proficiency
Care coordination
Support services for residents
Emergency preparedness
Quality residential care provision
Elderly care support
Consistently dependable
Detail-oriented approach
Strong interpersonal communication
Analytical problem solving
Composed under pressure
Effective communication abilities
Effective communication with older adults
Interpersonal communication
Office management skills
Extensive administrative experience
Coordinating university administration
Proficient in scheduling appointments
Strong decision-making in administrative procedures
Deadline-oriented self-starter
Microsoft Office proficiency
Strong organizational skills
Comprehensive understanding of university procedures
Meeting minute transcription
Comprehensive understanding of supply management
Proficient in OHS procedures
Accomplishments
Coordinator for Group 4A JENSEY PROGRAMME – Appointed as supervisor to coordinate and supervise 19 Regional University Students on a Cultural Exchange Programme to Tokyo, Japan for 10 days in October 2016
Recipient of Erasmus Mundus (EU) Staff Mobility Attachment to University of Porto, Portugal for 1 month - 2013
Certificate of Achievement – Bula Pride – Quality Customer Service (Tourism Ministry)
Certificate of Achievement – Minute Writing
Awarded with the Secretary of the Year Award at Telford College of Arts in England-1996
Timeline
Med Technician
Oakmont of East Sacramento
04.2025 - 08.2005
Med Technician
The Woodlake Assisted Living
01.2025 - Current
Caregiver
The Woodlake Assisted Living
11.2023 - 12.2024
Caregiver
Oakmont of East Sacramento (via Care America Agency)
10.2023 - Current
Administrative Assistant
School of Social Sciences
03.2012 - 06.2023
Secretary
School of Social Sciences
06.2007 - 02.2012
Secretary
Deputy Director of Public Prosecutions
01.2001 - 06.2007
Clerk Typist/Secretary
Ministry of Regional Development
01.1999 - 01.2001
Relieving Secretary
Deputy Commissioner Prisoner
12.1998 - 01.1999
Relieving Secretary
Papua New Guinea High Commissioner
08.1998 - 10.1998
Relieving Typist/Secretary
Ministry of Home Affairs
04.1998 - 08.1998
Relieving Secretary
Deputy DPP
01.1998 - 01.1998
Temporary Employee
Makita Powertools
08.1996 - 09.1996
Secretary
Magistrate Courts
01.1996 - 01.1998
Clerk Typist
BB Business Service
01.1995 - 01.1996
Clerk Typist
Temperton Estate Agent
01.1994 - 01.1995
Secretary to Claims Manager
Red Star Courier
Post Graduate Certificate - Gender Studies
The University of the South Pacific
Diploma - Business Office Administration
Fiji National University
National Vocational Business Administration Certificates 2 & 3 - undefined
Telford College of Arts & Tech
Fiji School Leaving Certificate - undefined
Gospel High School
Post Graduate Diploma - Gender Studies
The University of the South Pacific
WORK INITIATIVES
Residential Care Requested the Chef at the Woodlake Assisted Living to introduce fresh fruits during meals instead of tin fruits which was taken on board Suggested a few engaging activities to Activity Officer at the Woodlake
Administration Identified the lack of common space in the new School of Social Sciences building in 2009 and proposed to convert two rooms into a Staff Room/Kitchen space for staff for School of Social Sciences. The School now have a proper Staff Room with meeting facilities with a full kitchen where staff can take a proper break and rest between classes. Initiative aligned to Priority Area 1: Objective 2 of the Strategic Plan; To continuously improve the quality of teaching throughout the University through engaged and passionate staff.
Identified the lack of classrooms with online/satellite facilities, as available facilities are often pre-booked throughout the semester. Proposed for Room 113 and the new Staff Room to be fitted with fully online facilities to meet the needs of our students. Identified available funds from CAPEX funding to cater for this project. The project took 2 years and we now have two fully fitted zoom and online facilities. Initiative aligned to Priority Area 5: Objective 2: Provide an ICT platform for Digital Transformation to support world-class education, research and innovation and administration.
Negotiated the entry requirement for 26 senior civil servants from Solomon Islands who were part of the in-country cohorts for the Post Graduate Diploma in Social Policy; Initiative aligned to Priority Area 4: Objective 2 of the Strategic Plan
Effective engagement with and support for Pacific Island countries (PICs) in response to current and emerging development and regional issues through enhanced stakeholder, community and civic engagement.
Identified that the new Post Graduate Border Security programme that was captured in the 2020 Handbook and Calendar had not been activated online or on banner by any USP staff. Independently arranged and followed through with Secretariat Office for minutes of the Council’s programme approval, CFL and SAS resulting in the activation of the programme online. This resulted in the successful completion of the 1st batch of the Post Graduate Certificate in Trimester 2, 2020. 63 students within Fiji and the region completed the 1st batch of the Post Graduate Certificate in Border Security;
Identified and engaged a coordinator for the new Post Graduate Border Security trimester-based programme given the sudden departure of the current coordinator. The new coordinator had to exit the programme after 2 trimester due to his current work load. Successfully identify and engage another coordinator to take the programme forward in Trimester 3, 2020. Initiative alignment to Priority Area 1: Object 2 of the Strategic Plan: To continuously improve the quality of teaching throughout the University through engaged and passionate staff.
Secured a 1 year consultancy contract for the current coordinator of the Border Security programme: Initiative aligned to Priority Area 1: Object 2 of the Strategic Plan
Successfully promoted and marketed the new Post Graduate Border security programme within the regional stakeholders, government ministries and private companies. As a result our intake for the new programme continues to increase. Initiative aligned to Priority Area 5: Objective 4 of Strategic Plan; Market the University as the premier tertiary educational institution in the region.
Engaged with Oceania Customs, Marshall Islands for a proposed online cohort for the Post Graduate Certificate in Border Security for 50 students who are currently staff within the Government Ministries and Stakeholders in the Marshall Islands whose line of work are within Customs, Border Security and Immigration. Initiative aligned to Priority Area 4: Objective 2 of the Strategic Plan: Effective engagement with and support for Pacific Island countries (PICs) in response to current and emerging development and regional issues through enhanced stakeholder, community and civic engagement