Tara Bauerly
Coldwater
Summary
Experienced Patient Care Technician with a proven track record of delivering top-notch patient care in a fast-paced Urgent Care environment. Proficient in vital sign monitoring, phlebotomy, and point of care testing. Prioritizes safety and cleanliness, and collaborates effectively with healthcare team members to achieve optimal patient outcomes. Dedicated to providing compassionate and respectful patient-centered care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
WellNow Urgent Care
10.2024 - Current
- Collect lab specimens, and perform basic point-of-care testing.
- Monitored and documented vital signs including blood pressure, pulse, temperature, and respiration.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently.
- Performed DOT and non-DOT physicals, UDS, and WorkComp.
E-Commerce Customer Service Specialist
American Copper & Brass
10.2023 - 10.2024
- Monitored performance metrics, such as average call times and first contact resolution rates.To identify areas of improvement within the department.
- Demonstrated strong problem-solving skills by quickly resolving customer inquiries and complaints.
- Established relationships with key stakeholders, such as suppliers or vendors, to ensure the smooth operations of the business.
- Utilized CRM software to effectively manage customer accounts and orders.
- Assisted customers with product information, pricing, availability, order status updates, returns, exchanges, and other related requests.
- Created detailed reports for management on customer feedback and suggestions.
Clinic Lead/Patient Care Technician
WellNow Urgent Care
07.2021 - 10.2023
- Overseeing the clinic and managing the staff
- Undertaking clerical duties, including maintaining patient care, answering and returning telephone calls, registering patients and directing messages to the provider
- Managing the clinic schedule, ordering supplies and inventory
- Performing vital functions such as monitoring O2, temperature, and blood pressure
- Administering medications, injections, and blood draws
- Conducting Occupational Health tasks, including DOT physicals, urine drug screens, TB placements, and pre-employment physicals
- Performing point-of-care testing for Influenza, Strep throat, Mono, HCG, and COVID.
- Monitored vital signs during emergency situations while providing emotional support to both patients and their families.
District Supervisor
Hungry Howies
01.2014 - 06.2021
- Ensured multiple locations were operating in compliance with corporate and franchisee standards
- Spearheaded marketing efforts, brand recognition, and sales growth
- Demonstrated exceptional customer service skills in addressing and resolving customer complaints.
- Provided leadership during times of crisis or change by creating a clear vision and direction.
- Actively participated in recruitment activities such as interviewing candidates or conducting background checks on potential hires.
Education
General Studies - undefined
Coldwater High School
08.2001
Diploma - General Studies
Penn Foster High School
01.2001
Skills
- Leadership
- Management
- Customer service
- Microsoft Office
- Time management
- Active listening
- Problem solving
- Critical thinking
- Communication
- Teamwork
- Attention to detail
- Organization
- Patient Care
- Vital signs
- Clinical documentation
- Urgent care
Certification
BLS
EMR Experience
- Experity
- Athena
- Epic
- Docutap
- E-Clinical Works
Timeline
Patient Care Technician
WellNow Urgent Care
10.2024 - Current
E-Commerce Customer Service Specialist
American Copper & Brass
10.2023 - 10.2024
Clinic Lead/Patient Care Technician
WellNow Urgent Care
07.2021 - 10.2023
District Supervisor
Hungry Howies
01.2014 - 06.2021
General Studies - undefined
Coldwater High School
Diploma - General Studies
Penn Foster High School
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