James Gonzalez
Long Pond,PA
Summary
Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.
Overview
2
2
years of professional experience
Work History
IT Analyst
HLC
Pittston, PA
09.2023 - Current
- Provided training to end-users on how to use newly deployed systems effectively.
- Trained new employees on the use of computer systems and programs.
- Ensured compliance with established policies regarding information security.
- Deployed new versions of operating systems across multiple platforms.
- Resolved network connectivity issues with routers and switches.
- Installed software applications as requested by customers.
- Analyzed malfunctioning equipment to diagnose root cause of problems before taking corrective action.
- Installed new print drivers on computers and configured network connections between printers and computers.
Advanced Repair Agent
Geek Squad - Best Buy
Stroudsburg, PA
11.2022 - 11.2023
- Repaired damaged components such as motherboards, RAM sticks, CPUs, video cards, ensuring that all parts are functioning properly before returning the product back to the customer.
- Diagnosed, repaired, and maintained computer hardware and software for customers.
- Performed data recovery services for customers who had lost important files due to corrupted hard drives or other media storage devices.
- Maintained records of all repairs done in a timely manner.
- Installed updates, drivers, and patches on customer's computers in order to keep them up-to-date with the latest security releases and fixes.
Education
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA08-2015
Skills
- Performance Optimization
- Customer Support
- Problem-solving aptitude
- Troubleshooting and diagnostics
- Information Security
- Risk Assessment
- Statistical Analysis
- Business Intelligence
Timeline
IT Analyst
HLC
09.2023 - Current
Advanced Repair Agent
Geek Squad - Best Buy
11.2022 - 11.2023
High School Diploma -
Pocono Mountain West High School