Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Work Preference
Interests
Software
Quote
Timeline
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Tara Clark

Tara Clark

Gallatin,TN

Summary

Dedicated and highly motivated collection specialist professional with 25 + years of experience in providing exceptional support via phone, email, and chat. Proven ability to resolve complex issues, build rapport with customers, and exceed satisfaction goals.

Overview

30
30
years of professional experience
4
4
years of post-secondary education

Work History

Revenue Collection Services Special Projects Supervisor

State of Tennessee
Nashville, TN
01.2024 - Current
  • Supervised a team of 5 employees, maintaining positive working relationships with staff and management.
  • Maintained accurate records of employee performance, attendance, and disciplinary actions.
  • Monitored employee productivity levels regularly, identifying areas of improvement, and holding virtual MS Teams meetings to ensure employee engagement.
  • Evaluated employee performance through periodic reviews, documenting results accordingly.
  • Researched and prepared legislative proposals.
  • Maintained confidentiality standards for myself and the Special Projects team.
  • Submitted all active incident reports related to Collection Services to the manager quarterly.
  • Updated collections reports assigned to the Attorney General’s office monthly.
  • Created an Excel spreadsheet to track customer service tickets, conducting monthly staff audits to monitor the feedback from taxpayers.
  • Resolved customer complaints promptly.
  • Respond to taxpayer questions submitted via Zendesk, keeping the customer satisfaction rating above 96%.
  • Completed and/or supervised all special projects/requests from the Commissioner’s office and Collection Services administrators.
  • Trained other Collection Services staff on collection policy and procedures.
  • Wrote numerous articles updating procedures in the TNCollect database.
  • Fostered a positive work environment by providing support, guidance, and constructive feedback to team members.
  • Proved successful working within tight deadlines and a fast-paced environment.

Revenue Collection Services Supervisor

State of Tennessee
Nashville, TN
06.2015 - 01.2024
  • Supervised a team of 6 employees in daily operations, hiring, training, mentoring, coaching, and evaluating as necessary and through the performance review process.
  • Maintained accurate records of employee performance, attendance, and disciplinary actions.
  • Monitored employee productivity levels regularly to identify areas of improvement and conducted monthly meetings with team members to discuss performance and promote engagement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Reviewed completed work to verify consistency, quality, and conformance to regulations.
  • Coached staff members to develop long-term career goals.
  • Maintained positive working relationships with staff and management.
  • Resolved customer complaints promptly, ensuring customer satisfaction.

Revenue Collection Services Officer III

State of Tennessee
Nashville, TN
11.2012 - 05.2015
  • Collected delinquent tax accounts by contacting at least 30 customers via telephone, email, mail, and in-person field visits a day.
  • Researched account histories to determine appropriate collection actions on overdue payments.
  • Documented collection activities in customer accounts utilizing a computerized tax system.
  • Maintained accurate records of all collection activity following company policy.
  • Developed relationships with customers to facilitate the successful resolution of delinquent accounts.
  • Reviewed financial documents for payment plans and Offers in Compromise. Submitted to management with recommendation for action.
  • Monitored payment plans to ensure all payments were timely, and returns were filed to date. Defaulted/cancelled payment plans with missing payments or late filings.
  • Met with customers to discuss strategies for debt repayment.
  • Processed checks and cash payments. Posted payments to the appropriate taxpayer accounts.
  • Always maintained a calm, professional demeanor and provided exceptional customer service on calls and visits, even in the face of disgruntled individuals.
  • Seized assets for nonpayment of tax due to the State of Tennessee acting as an auctioneer at the time of sale.
  • Trained new Collections Officers to perform all duties of the position.

Education

Associate of Science - Business Administration And Mangement

Volunteer State Community College
Gallatin, TN
08.2021 - Current

Skills

  • QuickBooks
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote)
  • Well-versed in remote communication technology (Webex, Teams, Jabber, Zoom)
  • Expertise in Tax Administration software (Gentax, Revenue Integrated Tax Systems)
  • Verbal and written communication
  • Customer relations
  • Task prioritization
  • Client relations

Websites

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $100000/yr

Important To Me

Paid sick leave401k matchPaid time offWork from home optionCompany CultureWork-life balance

Interests

Reading

Cooking

Organizing homes

Decorating homes

Software

Word

Excel

OneNote

OneDrive

Outlook

Teams

Webex

Cisco Jabber

Clear

Accurint

Quote

"Do not wait until the conditions are perfect to begin. Beginning makes the conditions perfect."
Alan Cohen

Timeline

Revenue Collection Services Special Projects Supervisor

State of Tennessee
01.2024 - Current

Associate of Science - Business Administration And Mangement

Volunteer State Community College
08.2021 - Current

Revenue Collection Services Supervisor

State of Tennessee
06.2015 - 01.2024

Revenue Collection Services Officer III

State of Tennessee
11.2012 - 05.2015

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