Tara Cook

• Building and maintaining strong relationships with travel agents, tour operators, corporations and organizations that book group travel.
• Assisted with contract negotiations between clients and management team, protecting company interests while securing favorable terms for both parties.
• Working closely with SWABiz, B2B Services, and SOS to ensure all aspects of the groups travel needs are met.
• Handling all logistics for group travel, such as check-in processes, baggage allotments, and any special requests, ensuring a smooth white glove experience for the group.

• Assisted the SWABiz division with refunds to UATP cards for varying corporations
• · Refunded, exchanged and uploaded fare family in order for corporate accounts to receive the benefits allotted based on tier status.
• · Attended team meetings to discuss goals and metrics needed to complete the assignments
• Refunded and researched tickets to the NOC based on booking via airport, gen sales, SOS or mobile app.

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• Improved customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high call volumes with exceptional time management and multitasking skills.
• Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
• Maximized customer retention by providing personalized assistance and tailored recommendations.
• Provided outstanding support during peak periods, ensuring all customers received prompt attention.
• Actively participated in weekly meetings and provided valuable input towards improving overall operations.
• Consistently met or exceeded performance metrics, contributing to the success of the department as a whole.

• Championed new product launches within the assigned territory, driving awareness and demand among key customers.
• Increased sales revenue by implementing strategic business plans and expanding client base.
• Implemented efficient territory management practices, optimizing resource allocation and coverage.
• Ranked #1nationally in sales during the product launch of THYQUIDITY
• Demonstrated leadership in training initiatives, earning the Winner's Circle Recognition

• Actively participated in trade shows and industry events, promoting brand visibility while networking with potential clients for future business opportunities.
• Streamlined internal processes for improved efficiency, resulting in higher productivity levels across the team.
• Contributed to a significant increase in sales by delivering effective product presentations and demonstrations.
• Analyzed sales data to identify trends and inform strategic decision-making within the territory.
• Monitored competitor activities closely, adjusting sales strategies accordingly to maintain the company''s competitive edge within the market.

• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
• Exceeded quarterly sales targets through diligent prospecting and regular follow-ups with potential clients.
• Managed budget effectively to allocate resources toward high-yield activities while minimizing costs.
• Maximized promotional impact by coordinating engaging events for healthcare professionals and patients alike.
• Negotiated favorable contracts with medical facilities, securing long-term partnerships that resulted in sustained revenue growth.
• Drove business growth by identifying unmet needs within the market and proposing targeted solutions to address them.