Tara Cox
Vandalia,US
Summary
Dependable Service Coordinator experienced in managing and improving service operations. Coordinated multiple tasks and prioritized workloads to enhance productivity and client satisfaction through effective communication and problem-solving. Supported clinical teams in implementing care plans while demonstrating strong time management and program development capabilities.
Overview
20
20
years of professional experience
Work History
Public Service Coordinator
Fayette County Courthouse
Vandalia, Illinois
08.2025 - Current
- Coordinated services for varied community programs at Fayette County Courthouse.
- Managed client appointments and inquiries for efficient service delivery.
- Managed client intake processes to ensure effective service connections.
- Provided support to clients navigating courthouse resources and services available.
- Facilitated communication between departments to streamline case processing.
- Collaborated with community partners to enhance outreach and service access efforts.
- Coordinated community outreach programs to engage local residents and organizations.
- Collaborated with local agencies to address community needs and resources.
- Coordinated with local government agencies, non-profit organizations and businesses to identify areas of need for service projects.
- Developed and maintained accurate records of client interactions and services provided.
- Monitored progress of ongoing programs and evaluated effectiveness of completed projects using data analysis techniques.
- Provided timely feedback to management on service failures and customer concerns.
- Monitored email and phone communication to provide prompt responses and solutions.
- Coordinated service schedules and appointments with clients.
- Followed up with technicians and managers to receive and communicate status updates.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Provided guidance and support to volunteers throughout their service experience.
- Established partnerships with local schools, churches, libraries and other institutions that could benefit from additional resources or assistance.
- Maintained detailed reports of daily activities, incidents, and interactions with the public for departmental records.
- Completed day-to-day duties to maintain office efficiency and organization. accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Supported administrative tasks, including filing and data entry for records management.
- Answered incoming calls promptly and directed them to appropriate personnel., took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted customers at front desk to provide assistance and information., answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Paraprofessional
Vandalia Elementary school
Vandalia, US
10.2024 - 08.2025
- Assisted special education teachers in K-3 classrooms for K-3, enhancing learning with daily art activities.
- Led students in spelling and numeracy activities in spelling and numeracy, fostering foundational skills.
- Implement creative teaching methods, improving student engagement.
- Implemented creative teaching methods that increased student engagement and participation.
- Supported classroom management by fostering a positive learning environment., maintaining a supportive learning environment.
Receptionist/Film Librarian
Alton Memorial Hospital
Alton, US
07.2011 - 02.2018
- Oversaw organization of film archive, ensuring proper cataloging and accessibility for staff.
- Maintained meticulous logs of film archives, ensuring precise record-keeping and enhancing retrieval processes for medical staff.
- Trained staff on archival procedures, ensuring accurate records and resolving discrepancies.
- Streamlined patient registration processes, enhancing workflow efficiency and significantly reducing wait times for services.
- Maintained detailed logs of film archives, enabling efficient retrieval processes for medical staff.
- Created welcoming atmosphere in waiting room, enhancing patient comfort and satisfaction.
- Managed front desk operations and greeted visitors warmly.
- Answered and directed incoming phone calls efficiently.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Massage Therapist - Independent Contractor
Self Employer
Jerseyville, US
08.2006 - 12.2011
- Conducted tailored massage sessions, enhancing client satisfaction and increasing retention.
- Managed scheduling and payment processes, facilitating seamless client experiences.
- Cultivated strong client relationships, promoting trust and encouraging repeat business.
Education
AAS - Massage Therapy
Lewis and Clark Community College
Godfrey, ILSkills
- Customer Service
- Administrative Support
- Record keeping
- Data accuracy
- MS office expertise
- Computer Literacy
- Organizational Skills
- Time Management
- Multitasking
- Prioritization
- Problem Solving
- Teamwork
- Communication
- Empathy
- Adaptability
- Detail orientation
- Creative solutions
- Phone skills
Timeline
Public Service Coordinator
Fayette County Courthouse
08.2025 - Current
Paraprofessional
Vandalia Elementary school
10.2024 - 08.2025
Receptionist/Film Librarian
Alton Memorial Hospital
07.2011 - 02.2018
Massage Therapist - Independent Contractor
Self Employer
08.2006 - 12.2011
AAS - Massage Therapy
Lewis and Clark Community College