TARA CROKER
Bonneau,SC
Summary
Results-driven Operations Financial Supervisor with expertise in guest relations, time management, and problem-solving. Proven ability to streamline operations and enhance team productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Hyatt Place Hyatt House
Charleston, SC
04.2024 - 2026
- Managed front desk activities to enhance guest interactions and maintain operational efficiency.
- Train, supervise, and motivate front desk staff, including receptionists, concierge, and call center agents. Schedule shifts to maintain efficient operations and monitor performance
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Handle guest complaints, requests, and emergencies promptly and professionally, ensuring high levels of satisfaction.
- Manage room inventory, coordinate with housekeeping and maintenance, and ensure rooms are clean and ready for guests.
- Process payments, manage cash drawers, and maintain accurate billing and records.
- Maintain office supplies, monitor budgets, prepare reports, and ensure compliance with hotel policies and security requirements.
- Work closely with housekeeping, maintenance, and other hotel departments to ensure seamless operations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
OPERATIONS FINANCIAL SUPERVISOR (CHILD NUTRITION)
Berkeley County School District •
Moncks Corner, SC
10.2011 - 05.2024
- Managed accounts payable and receivable functions for cafeteria operations by reviewing invoices, processing payments, and resolving vendor discrepancies.
- Assisted district finance and nutrition departments to support compliance with federal and state regulations, including USDA meal guidelines and local health codes.
- Supported a team of over 12 employees through hiring, training, and performance evaluations while following labor laws and school district policies.
- Conducted weekly and monthly cash flow audits to reconcile POS transactions, meal payments, and deposits for accuracy and minimize loss exposure.
- Developed standardized operating procedures for meal planning, cash handling, and reporting to improve staff efficiency and streamline audit preparation.
Night Auditor
Holiday Inn Express
Charleston, SC
06.2007 - 08.2011
- Managed nightly audits to ensure accurate financial reporting and compliance with hotel policies.
- Processed guest check-ins and check-outs efficiently, enhancing customer satisfaction.
- Resolved guest inquiries and complaints promptly, maintaining a positive hotel experience.
- Coordinated room assignments and inventory management for efficient operations overnight.
Education
High School Diploma -
St Stephen
Moncks Corner, SC08-1991
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
Certification
Certified Medical Assistant
Timeline
Front Desk Supervisor
Hyatt Place Hyatt House
04.2024 - 2026
OPERATIONS FINANCIAL SUPERVISOR (CHILD NUTRITION)
Berkeley County School District •
10.2011 - 05.2024
Night Auditor
Holiday Inn Express
06.2007 - 08.2011
High School Diploma -
St Stephen