Detail-oriented Data Analyst III adept at performing data analysis and recognizing key problem areas to assist in root cause identification.
Overview
5
5
years of professional experience
Work History
Data Analyst III
Charter Spectrum
07.2022 - Current
Participated in requirements meetings and data mapping sessions to understand business needs.
Developed short-term goals and long-term strategic plans to improve projects.
Experience with data and reporting tools (Jira, SQL, Excel, and SharePoint).
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Fraud Risk Quality Analyst
Accenture
06.2021 - 07.2022
Developed risk management strategies, then established corrective action plans in response to root cause analyses results and feasibility assessments.
Created various Excel and Tableau documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Provided regular updates to executive and product teams on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
Provided leadership, training, coaching, and mentoring to staff on how to access reports and interpret data.
Leveraged text, charts, and graphs to communicate findings in understandable format.
Experience with data and reporting tools (Tableau, Excel, Teradata, Python, Asana, and SQL).
Fraud Risk Data Analyst
Accenture
08.2020 - 05.2021
Subject Matter Expert for 6 products.
Assisted executive leaders with investigating misconduct through thorough analysis of high-risk personnel, utilizing various investigative tools and internal databases.
Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
Established online configuration knowledge base to support functionality by developing robust system application overview.
Reported regularly to managers on project progress and technical problems.
Fraud Risk Data Analyst
BCforward
05.2019 - 08.2020
Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
Effectively reports bugs in systems containing confidential information and utilizes data to resolve technical issues.
Identify and drive continuous improvements, partnering with UX Designer, Engineers, Product, Project, and Process Specialists.
Developed and implemented procedures to detect and prevent fraud.
Produced detailed reports of fraud investigations and presented findings to senior management.
Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Education
Graduate Certificate - AI Mechanical Engineering
Carnegie Mellon University
Pittsburgh, PA
09.2024
Bachelor of Science - Computer Forensics And Digital Investigations
Champlain College
Burlington, VT
12.2022
Skills
Flexible and Adaptable
Workflow Development
Critical Thinking
Active Listening Skills
Product Management
Data Visualization and Presentations
Lead Investigations
Project Management
Business Analysis
Machine Learning
Time Management
Excellent Written and Verbal Communication
Accomplishments
Innovative solution implemented- I found a tool that the risk and payments teams could use to speed up their workflow.
Innovative solution implemented- Had 8 widgets implemented on risk tickets to help analysts identify fraud easily.
Timeline
Data Analyst III
Charter Spectrum
07.2022 - Current
Fraud Risk Quality Analyst
Accenture
06.2021 - 07.2022
Fraud Risk Data Analyst
Accenture
08.2020 - 05.2021
Fraud Risk Data Analyst
BCforward
05.2019 - 08.2020
Graduate Certificate - AI Mechanical Engineering
Carnegie Mellon University
Bachelor of Science - Computer Forensics And Digital Investigations