Summary
Overview
Work History
Work History
Education
Certification
Timeline
Generic

Tara Davis

Wixom,MI

Summary

To obtain a position within your company that will allow my expertise developed throughout my education and professional experience, to thrive and be mutually beneficial to our professional growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst - Contact Center

Flagstar Bank
Remote
11.2022 - Current
  • Monitor, Score and Calibrate on Call Center Contacts
  • Identify and Communicate Process Improvements
  • Conduct Skill-Specific Side by Sides With New Hire and Seasoned Agents
  • Analyze and Communicate Evaluation Results
  • Report and Communicate Agent Behaviors
  • Identify and Communicate Quality Trends
  • Provide Feedback to Management
  • Ensure Compliance With Applicable Federal, State and Local Laws and Regulations

Contact Center Representative - Servicing Support

Flagstar Bank
Remote
11.2020 - 11.2022
  • Answer Inbound Telephone Calls From Lending Customers
  • Assist With Loan Specific Issues
  • Create Detailed Documentation Regarding Loan Inquiries
  • Meet and Exceed Customer Satisfaction Expectations
  • Handle Up to Six Call Types (Escrow, Tax, Payoff, PMI, HELOC, and Consumer)
  • Perform and Explain Interest and Product Related Calculations
  • Escalate Issues to Management and/or Second Levels Appropriately
  • Document and Perform Customer Account Maintenance
  • Ensure Compliance With Applicable Federal, State and Local Laws and Regulations

Restaurant Team Leader

Qdoba Mexican Grill
Novi, MI
08.2020 - 03.2021
  • Comply With All State and Federal Labor Laws and Regulations
  • Train, Develop, Coach, and Evaluate Employee Performance
  • Provide Exceptional Customer Service
  • Practice Proper Food Safety Requirements
  • Monitor Costs and Adherence to Budget and Restaurant Goals

Financial Service Representative

Flagstar Bank
Novi, MI
03.2018 - 11.2020
  • Provide Excellent Customer Service
  • Process Transactions
  • Open and Close Accounts
  • Meet and Exceed Sales and Referral Expectations
  • Maintain Operations Standards
  • Top Performer Recognition 2019-2020

Automotive Chat Agent

Dynamic Marketing
Livonia, MI
02.2017 - 04.2018
  • Provide Excellent Customer Service to Existing or New Customers
  • Handle Sales Opportunities and Inquiries via Live Chat
  • Schedule Service Appointments
  • Handle Inquiries Regarding Parts
  • Handle General Vehicle Information
  • Provisioned for Top Dealer Chats

Assistant Manager

Little Caesars
Novi, MI
08.2014 - 03.2018
  • Open and Close Store
  • Open and Close Registers
  • Nightly Inventory
  • Manage 4-5 Employees

Restaurant Cook/Training Shift Coordinator

Qdoba Mexican Grill
Farmington Hills, MI
02.2016 - 09.2016
  • Adhere to Food Safety Standards
  • Food Preparation
  • Receive and Put Away Truck
  • Manage Inventory Control
  • Customer Satisfaction

Crew Member

Little Caesars
Novi, MI
06.2012 - 08.2014
  • Cashier
  • Food Preparation
  • Inventory

Work History

Resident Assistant

Sunrise Assisted Living
Farmington Hills, MI
06.2010 - 08.2011
  • Interacted With Residents
  • Assisted With Daily Activities

Education

Bachelor of Science - Human Resources Business Management

University of Phoenix
Tempe, AZ
09.2022

High School Diploma -

Walled Lake Western High School
Walled Lake, Michigan
05.2013

Health Sciences -

Oakland Schools Technical Campus - SW
Wixom, Michigan
05.2013

Harrison High School
Farmington Hills, MI
06.2012

Health Sciences -

Grand Valley State University
Allendale, Michigan

Certification

  • American Heart Association Healthcare Provider
  • Academic Letter
  • Excel 365 Beginner CyberU
  • Excel Advanced CyberU

Timeline

Quality Assurance Analyst - Contact Center

Flagstar Bank
11.2022 - Current

Contact Center Representative - Servicing Support

Flagstar Bank
11.2020 - 11.2022

Restaurant Team Leader

Qdoba Mexican Grill
08.2020 - 03.2021

Financial Service Representative

Flagstar Bank
03.2018 - 11.2020

Automotive Chat Agent

Dynamic Marketing
02.2017 - 04.2018

Restaurant Cook/Training Shift Coordinator

Qdoba Mexican Grill
02.2016 - 09.2016

Assistant Manager

Little Caesars
08.2014 - 03.2018

Crew Member

Little Caesars
06.2012 - 08.2014

Bachelor of Science - Human Resources Business Management

University of Phoenix

High School Diploma -

Walled Lake Western High School

Health Sciences -

Oakland Schools Technical Campus - SW

Harrison High School

Health Sciences -

Grand Valley State University

Similar Profiles

CREATE PROFILE
Tara Davis