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Tara Finley
Store Manager
Rogersville,MO
Work Preference
Summary
Knowledgeable store manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
29
29
years of professional experience
Work History
Store Manager
Zales Outlet
Branson, MO
11.2018 - Current
- Led daily store operations, ensuring optimal customer experience and adherence to company standards.
- Developed and implemented training programs for new staff, enhancing team performance and service delivery.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Fostered a positive work environment by mentoring employees and promoting teamwork across departments.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development and engagement.
- Managed inventory control processes, minimizing waste while maximizing product availability for customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Teavana
Springfield, MO
11.2016 - 08.2017
- Increased my store’s profitability with week-over-week and month-over-month growth. Store’s performance went from -34% to plan to -12% to plan for the year within 4 months. This included a 13% increase within my first month.
- Developed and promoted one Assistant Manager from a Team Lead position and three part time Sales Associates to Team Lead positions.
- Participated in mall events and partnered with other companies to promote the business in order to drive growth and sales.
- Addressed issues with operational expenses by focusing on payroll overages. This required using conversion analysis to predict traffic and staffing needs. This allowed for an optimized schedule that was within budget.
- Organized and maintained store and stockroom to ensure product could be easily located and restocked. This was an issue I focused on when I first started to make the inventory visible and available to customers.
- Ensured that all employees were certified Tea Masters so they had the knowledge and confidence to sell successfully.
- Utilized social media to motivate and boost team.
Store Manager
Gymboree
Branson, MO
06.2013 - 10.2016
- Recruited, trained, and developed team members for promotion.
- Played an integral role in training team on new operational processes handed down from corporate.
- Participated in mall sponsored events that improved the profitability of the store.
- Maintained customer service standards by training staff on new selling skills as they were launched.
- Organized and maintained store and stockroom to ensure product could be easily located and restocked.
Store Manager
Motherhood Maternity
Springfield, MO
05.2005 - 05.2013
- Increased my store’s profitability which led to moving to a larger location.
- Won Top Sales awards and contests in the district:
- 2009
- Top 70 Store ($683,312)
- Black Friday Greatest UPT Increase Contest Winner
- 2007-2008:
- Best % Plan (107%)
- Best % LY (12%)
- Best Shrink (.15)
- Top Performing Store with FutureTrust Approvals (15)
- Flurry of Sales Contest Winner for Exceeding Plan (115%)
- 2006-2007:
- Best Overall Controllables (7 out of 10)
- Best Gordman’s % Plan (149%)
- Recruited, trained, and developed team members for promotion.
- Acted as district manager in D30 (2006 to 2013).
- Trained all new members of management, including follow-up training in person or by phone the following week.
- Trained to handle HR issues, to perform SBP, and to complete store audits.
- Completed continuous training and coaching throughout my district, and other districts, as needed on partner programs and best practices.
- Stepped in as a motivational coach on the weekends to boost morale and improve performance.
Jewelry Consultant seasonal
Kay
Springfield, MO.
10.2003 - 05.2004
- Guided customers through jewelry selection process to enhance personal style and satisfaction.
- Developed strong product knowledge to address customer inquiries and provide tailored recommendations.
- Conducted in-depth consultations to assess client needs and preferences for custom jewelry designs.
- Collaborated with vendors to source high-quality materials, ensuring product excellence and variety.
Store Manager
Dress Barn Dress Barn Woman
Olathe, KS
08.2000 - 05.2003
- Led daily store operations, ensuring optimal staff performance and customer service excellence.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Trained and mentored team members, fostering a collaborative work environment and promoting professional growth.
- Analyzed sales data to identify trends, optimizing inventory management and stock levels.
Assistant Manager
Gymboree
Kansas City, MO
08.1997 - 11.1998
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Zany Brainy
Overland Park, KS
08.1998 - 08.2000
- Streamlined operational processes to enhance team efficiency and service quality.
- Developed training materials to improve staff onboarding and performance consistency.
- Led cross-functional teams to implement strategic initiatives that aligned with organizational goals.
- Conducted regular performance evaluations, providing actionable feedback to promote employee growth.
Education
Nursing and Business Administration -
Southwest Baptist University
Springfield, MO01.1996
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Team building and leadership
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
Zales Outlet
11.2018 - Current
Store Manager
Teavana
11.2016 - 08.2017
Store Manager
Gymboree
06.2013 - 10.2016
Store Manager
Motherhood Maternity
05.2005 - 05.2013
Jewelry Consultant seasonal
Kay
10.2003 - 05.2004
Store Manager
Dress Barn Dress Barn Woman
08.2000 - 05.2003
Assistant Manager
Zany Brainy
08.1998 - 08.2000
Assistant Manager
Gymboree
08.1997 - 11.1998
Nursing and Business Administration -
Southwest Baptist University