Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Tara Flynn

Tara Flynn

Lafayette,LA

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

18
18
years of professional experience

Work History

Expeditor

Gemini Duplication
04.2015 - 10.2016
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.

Cashier

Sierra Energy
11.2014 - 04.2015
  • Operated a cash register for cash, check and credit card transactions with 90% accuracy
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Welcomed customers into the store and helped them locate items.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Assistant Store Manager

Soul Sisters Shoe Store
04.2013 - 02.2014
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Mentored new sales associates to contribute to the store's positive culture
  • Answered customer telephone calls promptly and in an appropriate manner
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Assisted store manager in meeting standards for customer service and quality.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Optimized store displays and appearance via strategic merchandising.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Generated promotional plans designed to boost store traffic and revenue.

Assistant Store Manager

All The Best Video
08.2007 - 01.2008
  • Organized racks and shelves to maintain the visual appeal of the store
  • Developed positive customer relationships through friendly greetings and excellent service
  • Answered and quickly redirected up to 30 calls per Hour
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Managed office supplies, vendors, organization and upkeep
  • Directed quests and routed deliveries and courier services
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Greeted numerous visitors, including VIPs, vendors and interview candidates
  • Helped distribute employee notices and mail around the office.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Provided callers with product and customer service information to foster brand loyalty.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend and holiday shifts.

Temp Worker

Adecco Staffing
10.1998 - 10.2000
  • Maintained a clean reception area, including lounge and associated areas
  • Assisted with event planning, including associated travel and logistical arrangements
  • Education
  • High School Diploma:
  • Followed instructions and procedures to complete assigned tasks.
  • Restocked items on shelves and bins to keep inventory available.
  • Handled customer inquiries courteously and professionally to enhance satisfaction.
  • Collected, arranged, and input information into database system.

Education

Associate of Arts - Art History

Sierra College
Rocklin, CA
05.2023

Associate of Arts - Illustration And Graphic Design

Sierra College
Rocklin, CA
05.2022

Skills

  • Customer Needs Assessments
  • Liquor Law Compliance
  • Product Knowledge
  • Moving Merchandise
  • Issue Resolution
  • Identification Checks
  • Heavy Lifting
  • Credit and Cash Transactions
  • Cash Register Systems
  • Cash Drawer Management
  • Cleaning and Sanitizing
  • Cash Handling
  • Till Counting
  • Collecting Information
  • Mail Handling
  • Data Entry
  • Word Processing
  • Scheduling Databases
  • Data Processing
  • Microsoft Office
  • Strong Problem Solver
  • Keyboard Entry
  • Office Administration
  • Trained in 10-Key
  • Office Supplies and Inventory
  • Adobe InDesign
  • Photo Editing
  • Digital Illustration
  • Art History

Timeline

Expeditor

Gemini Duplication
04.2015 - 10.2016

Cashier

Sierra Energy
11.2014 - 04.2015

Assistant Store Manager

Soul Sisters Shoe Store
04.2013 - 02.2014

Assistant Store Manager

All The Best Video
08.2007 - 01.2008

Temp Worker

Adecco Staffing
10.1998 - 10.2000

Associate of Arts - Art History

Sierra College

Associate of Arts - Illustration And Graphic Design

Sierra College

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Tara Flynn