Tara Girovasi
Belleville,NJ
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Reaching sales quotas and benchmarks.
Overview
23
23
years of professional experience
Work History
Team Lead Inside Sales
Coverall North America
Lyndhurst , NJ
09.2016 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Personally maintaining high percentages in all fields required while building others
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Call Center Assistant Manager
Huntington Learning Center
Oradell, NJ
01.2002 - 04.2014
- Monitored calls for quality assurance purposes.
- Provided feedback to team members regarding their performance.
- Maintained accurate records of all customer interactions.
- Reviewed call center operations logs and identified opportunities for efficiency improvements.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
BBA - Buisness
Montclair State University
Montclair, NJ05-1996
Skills
- Schedule Management
- Performance monitoring
- Complaint resolution
- Performance Improvement
- Employee engagement
- Coaching and Mentoring
- Diversity and Inclusion
- Production Monitoring
Timeline
Team Lead Inside Sales
Coverall North America
09.2016 - Current
Call Center Assistant Manager
Huntington Learning Center
01.2002 - 04.2014
BBA - Buisness
Montclair State University