Tara Gonsalves
Orange
Summary
Certified Support Specialist with a proven track record maintaining a 100% customer satisfaction rate, excelling in troubleshooting and customer service. Adept at resolving complex issues and enhancing client satisfaction through effective communication and leadership. Skilled in technical and remote desktop support, I am committed to driving product improvement, customer retention and operational efficiency.
Overview
12
12
years of professional experience
Work History
Technical Support Specialist
UltraLinq Healthcare Solutions
New York
02.2021 - 12.2025
- Functioned as the primary point of contact for all clients and customers through ticketing systems (Zendesk, Jira, HubSpot), phone, and email. Handled support tickets and responded promptly to client inquiries and concerns.
- Communicated with clients to identify and troubleshoot issues, implementing solutions for service restoration.
- Investigated technical issues locally and remotely, resolving problems to restore service functionality.
- Documented support procedures and user feedback to drive product improvement and enhance customer satisfaction.
Front Desk Supervisor
Trust Hospitality / Edge Hotel
New York
04.2019 - 02.2021
- Oversaw front desk operations, maintaining a productive workflow and prioritizing guest safety.
- Managed guest reservations and requests using PMS and CRM software, enhancing client satisfaction and operational efficiency.
- Responded to diverse guest and client inquiries, showcasing strong verbal and written communication skills.
- Trained and certified as a Fire and Life Safety Director (FSD/FLD) in accordance with New York regulations.
Front Desk Supervisor
Devil's Thumb Ranch
Tabernash
08.2017 - 04.2019
- Exemplified superior leadership and guest satisfaction while directly supporting front desk lodging operations in an award-winning luxury ski resort.
- Trained front desk personnel to deliver tailored customer service aligned with luxury brand standards, enhancing guest experiences.
- Recruited, scheduled, and evaluated staff performance to foster a culture of excellence and teamwork.
- Developed weekly schedules for front desk staff based on business needs, ensuring optimal coverage and service delivery.
Front Desk Clerk
United States Postal Service
Granby
04.2014 - 09.2017
- Ensured the accurate handling of all mail items, and processed transactions for all postal services for business and individual customers.
- Delivered customer support while ensuring compliance with federal regulations of United States Postal Service (USPS).
- Resolved customer complaints independently to enhance satisfaction.
- Recorded, reconciled, and balanced daily transactions to maintain accurate financial records using accounting software.
Education
Associate of Applied Science - Dual Enrollment
Essex County College | Rowan University
05.2027
High School Diploma -
Irvington High School
Irvington, NJ06-2010
Skills
- CompTIA A
- Google IT Support Professional
- Software and hardware support
- Troubleshooting expertise
- Networking fundamentals
- Customer service excellence
- Data entry accuracy
- Remote desktop support
- Leadership and teamwork
- Time management
Timeline
Technical Support Specialist
UltraLinq Healthcare Solutions
02.2021 - 12.2025
Front Desk Supervisor
Trust Hospitality / Edge Hotel
04.2019 - 02.2021
Front Desk Supervisor
Devil's Thumb Ranch
08.2017 - 04.2019
Front Desk Clerk
United States Postal Service
04.2014 - 09.2017
Associate of Applied Science - Dual Enrollment
Essex County College | Rowan University
High School Diploma -
Irvington High School