Tara Hartfield
Monrovia,CA
Summary
More than 19 years of successful program and office management. Demonstrated track record of leadership and collaboration with multiple internal and external customers. Self-motivated professional with excellent customer service and public speaking skills. Ability to work with all individuals including special needs adults and children with personal and academic related issues.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
6
6
years of professional experience
Work History
Patient Resources Coordinator- Remote
City of Hope National Medical Center
04.2020 - Current
- Company Overview: Department of Supportive Care Medicine
- Empowered individuals through informed guidance, connecting them with local resources.
- Built and nurtured relationships with community-based resource agencies and foundations to ensure appropriate resources are available to City of Hope patients and families
- Provides support for patients and families to assist them in their individualized resource needs, both internal services and resources offered by City of Hope, or external referrals to local and national organizations
- Communicated with patients to problem solve and connect with needed and available resources for SDoH
- Developed and maintained a database of local and national referral resources for patients and their families, including resources for pain management, assistance with transportation, rent and utilities, insurance, legal concerns, housing for out-of-town patients, food delivery for home bound patients, and so on
- SDoH working groups on creating and developing processes and workflows for enterprise including CTCA sites
- Screen and provides resources and community collaboration for support
- Grant reporting, developed and tracked quarterly and monthly tracking tools for grants, including the Rockefeller Foundation, The Change Reaction, Cure Sonia and others (over $1.5 million of support to City of Hope families since 11/2020
- Supports all Clinical Network sites (33)
- Onboarding support for new colleagues including- SharePoint, HPT (High Performance Training) and primary division (interviews)
- Monthly reports for all Community Network Sites and Duarte
- Support for workflow development and integration of Findhelp in EPIC
- Insurance verification for community referrals, Medi-Cal/HMO, PPO- insurance websites to assist with finding providers in network
- Assist with authorizations and referrals for continued care in the community
- Department of Supportive Care Medicine
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Regulatory Coordinator
City of Hope National Medical Center
04.2019 - 04.2020
- Company Overview: Clinical Trials Office
- Clinical Trials Office
Education
Bachelor of Arts - Sociology/Human Service – Minor in Psychology
Fort Lewis College
Durango, Co01.2003
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Process improvement
- Administrative leadership
- Best practices implementation
- Problem-solving
- Team collaboration
- Workflow planning
- Cross-functional collaboration
Certifications and honors
- Certified (CITI) GCP for Clinical Trials with Investigational Drugs and Biologics (ICH Focus)
- Family Advocacy Training I & II
- Domestic Violence Advocacy Training
- Certified Application Assistance Site for State Medicaid
- H&R Block Tax Preparation Class
- Epic Training
- Chair Interim for UBC-Hematology and Collaboration Council non-clinical member
Awards
- Bone Deep Family Advocacy 1999 and 2000
- National Honor Society in Psi-Chi 2002
References
Available upon request
Committee memberships
- Cancer Survivorship Program, City of Hope
- Food Insecurity, City of Hope
- SharePoint Champions, Department of Supportive Care Medicine
- High Performance Council, City of Hope
- SURC Committee, City of Hope
Timeline
Patient Resources Coordinator- Remote
City of Hope National Medical Center
04.2020 - Current
Regulatory Coordinator
City of Hope National Medical Center
04.2019 - 04.2020
Bachelor of Arts - Sociology/Human Service – Minor in Psychology
Fort Lewis College
Similar Profiles
Destiny BarajasDestiny Barajas
Staffing Specialist at City of Hope National Medical CenterStaffing Specialist at City of Hope National Medical Center
Marni Gardot RN BSNMarni Gardot RN BSN
Oncology Nurse Navigator at City of Hope National Medical CenterOncology Nurse Navigator at City of Hope National Medical Center
Chad ShawberChad Shawber
Sr. Manager Nursing at Informatics City of Hope National Medical CenterSr. Manager Nursing at Informatics City of Hope National Medical Center