TARA HOUSTON

Acted as a sales resource that would assist and support over 200 B2B sales teams within their existing customer base focused funnels. Also supporting the B2B Inside/outside Sales Account Management teams. While learning the facilities industry through education and development with Customer Care, Products, Solutions, and Distribution. Be the first point of contact for all customer-related escalation activities, calming customers and answering questions to ensure they are getting a high level of service. Scheduling 3rd party vendors for installs and de-installs for equipment placement.

Support direct managers and senior leadership teams for account and departmental initiatives. Ability to manage multiple projects (requests) at once with a sense of urgency, required to work in a deadline driven environment. Ability to adapt to new business environments as the business need changes. Strong problem-solving & analytical mindset. Excellent communication skills, both oral and written. Project Management knowledge with the capability to independently develop roadmaps & project plans.

• Coordinated logistics for large-scale operations projects, ensuring timely procurement of resources and smooth transitions between phases.
• Improved customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
• Enhanced communication between departments to facilitate seamless project handovers and minimize delays.
• Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
• Reduced project completion times with thorough planning and efficient resource allocation.
• Evaluated vendor proposals, selecting the best-fit partners for crucial operations projects.
• Managed cross-functional teams, fostering collaboration and ensuring timely project delivery.
• Developed detailed project plans, setting clear objectives and milestones for successful execution.
• Oversaw change requests during the course of a project lifecycle while ensuring minimal disruption to timelines or deliverables.
• Collaborated with upper management on strategic initiatives, aligning operations projects with overall business goals.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Negotiated and managed third-party contracts related to project deliverables.
• Developed and implemented strategic project plans to meet business objectives.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Monitored project progress closely, adjusting strategies as needed to ensure all objectives were met within deadlines.

• Responsible for creating and maintaining Excel spreadsheets for multiple clients and City of Denver, tracking all expenses and clients
• Processed credit card payments, created travel arrangements, transportation, and hotel stays for clients and staff as necessary
• Answered and transferred phone calls, accepted deliveries, processed outgoing mail, data entry, filing documents and client folders, ordered catering for meetings and classes
• Assisted with business development and marketing, as well as onsite property visits to company and client properties.

• Greeted customers on the phone and in person answer general questions regarding repairs, timelines, and insurance payments, helping each customers understand the process
• Scheduled appointments for customers and set up delivery of rental cars, and payments for rental cars
• Checked and billed all invoices for insurance billing and private billing, checking that all payments and bills matched
• Tracked and stocked office supplies, and ordered equipment and materials as needed for the body shop, ensuring that all work was done on time and with the correct materials.