Tara Juarez
Brighton,CO
Summary
Experienced Program Manager skilled in managing complex installation projects across a variety of national accounts. Advanced understanding of resource allocation and process development to achieve company objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager (Jr)
Johnson Controls
09.2021 - Current
- Manage and collaborate with internal cross-functional team members to define project scopes, goals and timelines on fast paced projects.
- Facilitate regularly scheduled meetings and with installation partners, customers, internal team members and upper management to ensure project timelines and budget are on track.
- Manage multiple complex strategic installation projects from multiple accounts on time adhering to quality standards and customer expectations.
- Implemented and utilize an account tracking software to monitor project status and performance from idea origination to completion of installation including post install service agreements.
- Work closely with customers to establish deliverables, receive and set expectations to ensure customer deliverables are achieved at installation completion.
- Identify project and program risks and obstacles using a continuous tracker outlining mitigation strategies and addressing their potential impact.
- Act as singular point of contact for communications with installation partners to track performance, compliance and ensuring project is on track with preset timelines and expectations.
- Identify program improvement opportunities and develop process strategies targeted at streamlining the installation process for maximum efficiency.
- Review relevant regulations, laws, quality system standards and guidelines to ensure vendor and customer compliance with all regulatory bodies.
- Generate reports based on tracked data on a regular basis for client and shareholder review.
Operations Supervisor
Krayden Inc.
09.2018 - 02.2020
- Developed, led and streamlined processes in the creation of a new Customer Support Department
- Developed departmental metrics and KPIs
- Managed the EDI program for 20 multimillion-dollar accounts within the US, Canada and Mexico
- Researched, reported and delivered regulatory affairs information on REACH, RoHS, NAFTA, Prop 65, TSCA and IMDS
- Portal Administrator for over 100 accounts ranging from neighborhood businesses to fortune 500 companies
- Responded to Quality surveys to maintain Krayden’s AS9120 certification
- Departmental PIC for reported nonconformance’s of AS9120 resulting in an 87% decrease in reported qualities
- Introduced Salesforce as a ticketing system resulting in an decreased turnaround of regulatory information from 5 days to 48 hours
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
Jr Program Manager
Tyco Integrated Security
10.2017 - 09.2018
- Created, compiled, and delivered complex reports to audit account health.
- Updated annual Installation Playbooks to increase remote efficiency.
- Interacted with multiple global levels of Johnson Controls staff and customers to support contractual agreements on all accounts.
- Supported the execution and procurement of bid qualification documents, sales proposals and projects.
- Coordinated delivery of installation documents, equipment and drawings.
- Coordinated permitting process on complex fire alarm systems.
- Utilized CRM to track sales and open jobs on four (4) national accounts.
- Branded JCI as the primary positive interface between the customer and the program
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Operations Supervisor
West Safety Services
03.2014 - 10.2016
- Supervised/mentored 45 analysts of varying experience and responsibility.
- Created projects, tracked progress using project plans, delegated duties from inception to completion.
- Edited, updated and created documentation for ISO.
- Ensured SLA’s, KPI’s and metrics were achieved according contractual agreements.
- Developed annual team and individual roadmap goals targeting growth and development.
- Created and delivered presentations over a variety of communication, interpersonal and technical topics.
- Formatted programs to track productivity, training, issues and attendance of direct reports.
- Tracked, researched and presented quarterly business reviews to customer contacts based on departmental goals and expectations.
Correctional Officer II
State of Colorado
06.2006 - 03.2014
- Delivered security awareness through mentoring staff on proper procedures and the procedural purpose.
- Served as a liaison with local and federal governmental law enforcement agencies as well as Doctors and Nurses in an external hospital setting.
- Communicated effectively with staff, work supervisors and offenders to promote safety and security.
- Implemented changes and drafted new Implementation Adjustments and Operational Memorandums.
- Created a diversion program to increase the prosocial stabilization of high risk offenders with behavioral issues.
- Ensured functional work areas complied with Americans with Disabilities Act and that offender accommodations were being enforced.
- Utilized the National Crime Information Center (NCIC) and the Colorado Crime Information Center (CCIC) to process confidential background information and utilized the data to make informed decisions regarding facility access.
- Supervised line level staff to including creating schedules, delegating daily tasks and creating initial performance evaluations.
- Created recreational programs which accommodated offender family access to the correctional institution to engage in activities with offenders, while maintaining security.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
Bachelor of Science - Criminal Justice/Criminology
Metropolitan University, Denver
Master of Science - Organizational Leadership
Colorado State University
Skills
- Program/Project Management
- Resource Management
- Customer Service
- Research
- Compliance Enforcement
- Operations Management
- Conflict Resolution
- Relationship Building
Certification
- PMP - Project Management Professional - Scheduled for 1/2024
Timeline
Program Manager (Jr)
Johnson Controls
09.2021 - Current
Operations Supervisor
Krayden Inc.
09.2018 - 02.2020
Jr Program Manager
Tyco Integrated Security
10.2017 - 09.2018
Operations Supervisor
West Safety Services
03.2014 - 10.2016
Correctional Officer II
State of Colorado
06.2006 - 03.2014
Bachelor of Science - Criminal Justice/Criminology
Metropolitan University, Denver
Master of Science - Organizational Leadership
Colorado State University
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