Robert G Serigne
Program Manager
Slidell,LA
Summary
Experienced Program Manager skilled in managing functional operations and projects related to Information Technology and Data Center Facilities Management. Advanced understanding of organizational strategies, financial management, government procurement and contracting. Expertise in Information Technology and IT Security management. Thorough understanding of federal acquisition and procurement regulations.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
2
2
Active Professional Certifications
1
1
Top Secret Clearance
Work History
Program Manager
SAIC, Stennis Space
, United States
01.2023 - Current
- Manage $120M Hybrid Firm Fixed Price (FFP)/Time and Materials (T&M) Contract supporting NASA Share Serviced Center (NSSC) at the National Center for Critical Information Processing and Storage (NCCIPS)
- Maintain requirements associated with Service Level Agreements (SLAs) and Service Level Indicators (SLIs) to support the contract with focus on continuous improvement goals by implementing process improvements and customized automation where available.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Actively led training, mentoring and continuous development for 75-person program.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Leveraged project management processes and tools to define and execute projects.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Program Business Manager/Deputy Program Manager
SAIC
Stennis Space Center, Mississippi
11.2015 - 01.2023
- Responsible for $15M Annual Budget required to support staffing, maintenance subcontracts, and procurement support for the NCCIPS Facility
- Responsible for Planning of annual ODC Budget for Operation and Maintenance (O&M) of Facilities Equipment/Infrastructure supporting a 150K sqft facility providing Data Center services for multiple government agencies under the NCCIPSv2 Support Contract.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor project plans to individual facility requirements.
- Drafted reports and documents to improve correspondence management, schedule coordination and financial tracking.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Actively led training, mentoring and continuous development for 75-person program.
Information Technology Department Manager
SAIC
Stennis Space Center, MS
01.2009 - 11.2015
- Manager for all Information Technology aspects across a Federal Shared Services Data Center
- Management/Supervisory of employee within the NCCIPS Information Technology Department and employees under the SAIC Matrix model
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Guided implementation of facility security strategy for network and hardware, disaster recovery and endpoint protection.
- Developed and maintained annual IT department operational spend plan.
- Actively led training, mentoring and continuous development for 10-person department.
Senior Cisco Engineer
INXi
New Orleans, LA
06.2007 - 09.2008
- Install, Manage, Maintain the US Army Corps of Engineers New Orleans District network (voice and data) infrastructure to include all Cisco related products
- Advanced maintenance of Call Manager, Unity, Routers, and Switches on a daily basis
- Maintain status of 25 remote field sites with voice and data connectivity
- Setup of all new users and daily maintenance of 2000 voice users
- Responsible coordination with service providers to provide for daily upkeep of all T1 and larger circuits throughout the district
- Coordinated with Cisco TAC on troubleshooting Cisco bugs and generating a solution to all Cisco problems.
Senior Network Engineer
BellSouth Communications Systems
Metairie, LA
12.2006 - 04.2007
- Install LAN and WAN Connections for major businesses in the Louisiana Area
- Troubleshoot and repair any Cisco voice over IP problems that a customer may be experiencing
- Install Cisco Call Manager and Cisco Call Manager Express at customer locations to include voice and data networks
- Troubleshoot with the NOC (Network Operations Center) any customer outages by providing on-site support
- Install voice and data circuits at multiple customer field sites
- Maintain a customer satisfaction level above all.
IT Network Engineer
US Army
Darmstadt, Germany
03.2002 - 12.2006
- Network System Switch Operator/Maintainer (31F/25N)
- E-5 (Sergeant) Non-Commissioned Officer - US Army
- Headquarters Network and Voice Engineering Lab NCOIC (Non-Commissioned Officer in Charge) - Responsible for oversight of a team of 5 soldiers responsible for development and deployment of tactical nodes across Iraq during deployments.
- Networking tactical nodes using MSE Equipment with THSDN technology which includes Cisco routers
- Experience with Cisco, Promina, REDCOM, other IT equipment.
- Trained on splicing, terminating, and installing fiber optic cabling.
Education
Bachelor of Science - System and Network Administration
Bellevue University
Bellevue 01.2009 - 06.2012
MBA - Project Management.
Louisiana State University At Shreveport
Shreveport, LA 01.2023 - Current
Skills
Leadership
Program/Project Management
Performance Management
Information Technology
Operations management
Continuous Policy and Procedure improvements
Cost Estimates & Budget Management
Federal Acquisition & Contracting (FAR)
Employee/Staffing Management
Critical Thinking
Project Schedule
Change Management
Configuration Management
Communication
Customer Support
Risk Management
Employee Mentor
Certification
PMP - Project Management Professional
Additional Information
- US Government DOD TS/SCI Clearance
Timeline
Program Manager
SAIC, Stennis Space
01.2023 - Current
MBA - Project Management.
Louisiana State University At Shreveport
01.2023 - Current
PMP - Project Management Professional
01-2022
ITILv4 - ITIL Foundation
08-2020
Program Business Manager/Deputy Program Manager
SAIC
11.2015 - 01.2023
Bachelor of Science - System and Network Administration
Bellevue University
01.2009 - 06.2012
Information Technology Department Manager
SAIC
01.2009 - 11.2015
Senior Cisco Engineer
INXi
06.2007 - 09.2008
Senior Network Engineer
BellSouth Communications Systems
12.2006 - 04.2007
IT Network Engineer
US Army
03.2002 - 12.2006