Tara Lamb
Shift Supervisor
Phoenix,AZ
Summary
Dedicated team member excelling in customer service, food safety, and team collaboration. Proven ability to enhance guest satisfaction and maintain high-quality standards in fast-paced environments. Results-driven professional with experience in supervising teams and training new employees. Strengths in communication, employee training, and inventory management contribute to a positive dining experience and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Whataburger Restaurant Unit 1265
Albuquerque, New Mexico
02.2025 - 05.2025
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and assembled food items according to company standards.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Monitored expiration dates on food items for freshness assurance.
- Maintained positive working relationship with fellow staff and management.
Team Member
Whataburger Unit 1265
Albuquerque, New Mexico
09.2024 - 01.2025
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Greeted customers upon entering the store with friendly demeanor.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Followed health and safety regulations to promote a safe workplace environment.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Monitored expiration dates on food items for freshness assurance.
- Participated in regular training sessions to improve product knowledge and service skills. Passed safe serve certification
Shift Supervisor
McDonald's
Alliance, Nebraska
03.2019 - 05.2021
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on food safety and customer service protocols.
- Managed inventory levels and coordinated supply orders for the store.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Monitored food preparation processes to maintain quality standards.
- Assisted in maintaining cleanliness and organization of the restaurant environment.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Trained new employees on company policies and procedures.
- Checked orders for quality and completeness.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handled emergency situations with composure and in accordance with company guidelines.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
Education
GED -
GED Home Study
Phoenix, AZ10-2025
Skills
- Customer service
- Team collaboration
- Food safety
- Inventory management
- Cash handling
- Employee training
- Communication skills
- Dependability and reliability
Certification
safe serve new mexico
Timeline
Team Member
Whataburger Restaurant Unit 1265
02.2025 - 05.2025
Team Member
Whataburger Unit 1265
09.2024 - 01.2025
Shift Supervisor
McDonald's
03.2019 - 05.2021
GED -
GED Home Study