Tara Leslie
Dade City,FL
Summary
Accomplished Office Manager with a proven track record at Monticciolo Family and Sedation Dentistry, excelling in customer service and office administration. Expert in enhancing workflow optimization and staff management, demonstrated by successfully managing six offices. Skilled in conflict management and relationship building, significantly improving patient relations and staff efficiency.
Overview
1
1
year of professional experience
Work History
Office Manager/EFDA
Michael Green General and Cosmetic Dentistry
Wesley Chapel, Fl
- Submitted insurance claims, disputes and additional information requested.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls.
- Constructing and presenting of treatment plans.
- Presenting financial options to patients.
- Patient relations.
- Oversaw office inventory activities of ordering, stocking and receiving; to stay within budget.
Office Manager/Regional Manager
Monticciolo Family and Sedation Dentistry
Tampa, St Pete, Seminole, LWR, Valrico, Plant City
07.2023 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Provided staff with on boarding and proper training to ensure each employee is set up for success.
- Progressive discipline and personal improvement plans to ensure staff adhere to company policies and protocols.
- Deescalation of problem situations that need to go above the office manager.
- Managed six offices and all staff.
Education
Bachelor Of Applied Studies - Healthcare Business Administration
Pasco Hernando State College
Dade City, FL12.2017
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Patient Relations
- Scheduling and calendar management
- Administrative Support
- Document Management
- Credit and collections
- Relationship Building
- Scheduling
- Scheduling Coordination
- Staff Management
- Employee Supervision
- Conflict Management
- Staff hiring
- Employee Training
- Training and coaching
- Policy Implementation
- Workflow Optimization
- Financial Tracking
- Team Supervision
- Facility Management
- Policy Development
- Performance Improvement
Timeline
Office Manager/Regional Manager
Monticciolo Family and Sedation Dentistry
07.2023 - 09.2024
Office Manager/EFDA
Michael Green General and Cosmetic Dentistry
Bachelor Of Applied Studies - Healthcare Business Administration
Pasco Hernando State College