Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tara Linkenbach

Sedro-Woolley,WA

Summary

An extremely resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

15
15
years of professional experience

Work History

Account Manager, Strategic Accounts

T-Mobile
01.2019 - Current
  • Expertise in creating growth with Fortune 100 companies portfolio of +$5 Million in Revenue
  • 208% TTI in Quarter 1, 2023, 214% TTI in Quarter 2, 2023
  • Facilitated client satisfaction and renewed customer relations to drive growth at CIO level
  • Identify business drivers, risks, and obstacles that prevent customer growth and provide tech solutions to enable digital transformation
  • Proficient in utilizing Salesforce automation, funnel management, and prospecting tools
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Distributed Antenna Systems (DAS) Implementation and Technical Support
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms

Manager, Enterprise & Government

T-Mobile
09.2014 - 01.2019
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Lead Coach team, providing high-importance department objectives/goals
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Facilitate weekly/monthly conference calls with key decision makers for some of the largest corporate clients using T-Mobile services
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Coach, Strategic & Government Accounts

T-Mobile
09.2012 - 09.2014
  • Generate team practices to establish high level of performance.
  • Develop relationships with representatives, direct leadership, and peers
  • Lead team meetings, providing high-importance agenda items and fielding questions for my team
  • On-board new companies with sales team, grow accounts and make recommendations for best possible experience with T-Mobile
  • Provide consistent follow through on difficult-to-solve problems until resolution was found
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.

Senior, Strategic & Government Accounts

T-Mobile
01.2009 - 09.2012
  • Career Development support for team representatives
  • Question/Escalation Support
  • Creating positive department culture
  • Department communication support
  • Incentive Building to improve team culture
  • Compliance/Adherence support
  • Call Quality Program Subject Matter Expert
  • Excel Report Auditor
  • Government Billing Subject Matter Expert
  • Supported customer requirements and allocated resources to align with business needs.

Education

High School Diploma -

Burlington Edison High School
Burlington, WA
06.2008

Skills

  • Advanced Problem-Solving
  • Strategic Thinker
  • Results & Process Driven
  • Project Management
  • Flexible & Adaptable
  • Escalation Management
  • Client Management & Focus
  • Leadership & Development
  • Proficient in SalesForce
  • Advanced in Microsoft Office
  • Advanced Reporting & Analytics
  • (Excel, SQL, BO, SAP)
  • Compliance/Adherence support
  • Call Quality Program Subject Matter Expert
  • Excel Report Auditor
  • Government Billing Subject Matter Expert
  • Administration Required Reporting
  • Consultative Selling Techniques
  • Client Inquiries

Accomplishments

2022 Winners Circle

2019 T-Mobile PEAK Winner

2018 T-Mobile InCrowd Winner

2011 T-Mobile InCrowd Winner

Timeline

Account Manager, Strategic Accounts

T-Mobile
01.2019 - Current

Manager, Enterprise & Government

T-Mobile
09.2014 - 01.2019

Coach, Strategic & Government Accounts

T-Mobile
09.2012 - 09.2014

Senior, Strategic & Government Accounts

T-Mobile
01.2009 - 09.2012

High School Diploma -

Burlington Edison High School

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Tara Linkenbach