Empathetic communicator dedicated to fostering genuine connections and delivering high-quality assistance. Leverages extensive work and education experiences to handle diverse inquiries with patience and clarity. Eager to bring reliability combined with focus on customer satisfaction and teamwork. Creating loyalty with the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
7-Eleven
San Angelo
01.2024 - 12.2025
Food Preparation & Cooking
Handmade Tortillas: Prepare dough, press, and cook flour tortillas from scratch throughout the shift to ensure freshness.
Cooking: Grill fajitas, cook eggs, fry taco shells, and prepare other proteins and sides according to exact recipes and portion standards.
Prep Work: Chop vegetables, make fresh salsa (Pico de Gallo), and prepare toppings (cilantro, onions, cheese) to keep the service line fully stocked.
Quality Control: Monitor food freshness and holding times; discard product that does not meet quality standards.
Customer Service & Sales
Counter Service: Greet customers warmly as they approach the glass. Take orders efficiently and construct tacos exactly to the customer's preference.
Suggestive Selling: Encourage customers to try new items, add drinks, or upgrade their meals.
Speed of Service: Maintain a quick pace to keep lines moving, especially during the breakfast and lunch rushes.
Sanitation & Safety
Health Code Compliance: Strictly follow all health department regulations, including frequent hand washing, wearing gloves/hairnets, and avoiding cross-contamination.
Temperature Checks: Regularly check and log temperatures of hot food (steam table) and cold food (refrigeration) to ensure safety.
Cleaning: Clean and sanitize cooking surfaces, grills, steam tables, and utensils constantly. Perform deep cleaning of kitchen equipment (fryers, vents) as assigned.
Inventory & Merchandising
Stocking: Keep the service line visually appealing and full. Restock paper goods (bowls, napkins, forks) and condiments.
Receiving: Assist in putting away food deliveries, ensuring First-In, First-Out (FIFO) rotation so ingredients stay fresh. overall it taught me to direct my focus on the customer and my service to the customer.
Caregiver
Outreach Health
San Angelo
09.2024 - 12.2024
Personal Care (Activities of Daily Living)
Hygiene: Assist with bathing (shower or sponge bath), grooming (hair care, shaving, oral care), and dressing.
Mobility: Help clients transfer safely from bed to chair, assist with walking (using walkers or canes), and prevent falls.
Toileting: Assist with restroom use or incontinence care (changing adult briefs or pads) with dignity.
Home Management
Meal Prep: Plan and cook nutritious meals according to the client's dietary needs.
Light Housekeeping: Perform tasks to keep the home safe and sanitary, such as vacuuming, dusting, washing dishes, and taking out the trash.
Laundry: Wash, dry, fold, and put away client clothing and linens.
Shopping: Go to the grocery store or pharmacy to pick up essentials (requires reliable transportation).
Health & Safety Monitoring
Medication Reminders: Remind clients to take their prescribed medication on time.
Reporting: Watch for changes in the client's physical or mental condition (e.g., new bruises, confusion, skin rashes) and report them immediately to the Outreach office.
Clocking In: Use the HHAeXchange (HHAX) mobile app to clock in and out and document tasks completed during the visit (this is a mandatory state requirement).
Companionship
Engage in meaningful conversation to reduce client isolation.
Accompany clients to medical appointments (if part of the care plan). overall I enjoyed making my clients laugh and having a good time with them.
Desk Clerk
El Patio Inn And San Angelo Lodge
San Angelo
05.2022 - 07.2024
Front Desk Operations
Check-in/Check-out: Register guests, issue physical keys (or keycards), and process payments.
Reservations: Answer the main phone line, take bookings manually or through the simple computer system, and manage walk-in availability.
Cash Handling: Accurately handle cash payments, make change, and balance the drawer at the end of the shift.
Laundry Management: This is key. During downtime at the desk I would wash, dry, and fold towels and sheets in the office laundry area.
Light Housekeeping: Keep the lobby and front office spotless.
Security & Guest Screening
The Gatekeeper: enforcing the occupancy policies. Ensuring only registered guests are on the property.
Problem Solving: de-escalate minor noise complaints or call the police if a situation requires it.
Property Walk: Occasional visual checks of the parking lot to ensure safety and cleanliness.
Education
Business - Upper secondary education
Angelo State University
San Angelo, TX
Science - Associate's degree
Howard College
San Angelo, TX
Skills
Microsoft Excel
Hospitality
Food safety
Food preparation
Customer service
Oracle
Kitchen experience
Appointment scheduling
Teamwork
Microsoft Outlook
Restaurant experience
Problem Management
Communication skills
Attention to detail
Home care experience
SQL
Typing
Medical terminology
Data Accuracy
Microsoft Windows
Microsoft Office
Administrative experience
Leadership
Multitasking
Handling patient inquiries
Adobe Acrobat
Computer skills
Multi-line phone systems
Filing and data
Patient observation
Computer operation
Cash Handling
Google Drive
Problem solving
Team collaboration
Meal preparation
Leadership qualities
Crew leadership
Willingness to learn
Assertiveness
Housekeeping
Basic math
Safe food handling
Certification
Non-CDL Class C Driver's License
ServSafe
Personal Information
Work Permit: Authorized to work in the US for any employer