Tara Martin
Lakemoor,IL
Summary
Highly organized Referral Coordinator with successful experience in managing and streamlining patient referrals within healthcare settings. Demonstrated strengths include thorough knowledge of insurance processes, patient advocacy, and compliance with HIPAA standards. Past work showcases effective communication skills, coordination of multidisciplinary teams for optimal patient care, and introduction of efficient referral tracking systems to improve workflow.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Good Shepherd Hospital
Barrington, IL
07.2025 - Current
- Coordinated patient referrals to specialists and services efficiently.
- Managed appointment scheduling for patients and providers seamlessly.
- Verified insurance eligibility and coverage for incoming referrals accurately.
- Maintained accurate electronic health records and documentation consistently.
- Communicated effectively with patients regarding referral processes and next steps.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
Patient Service Representative
Advocate Medical Group
Barrington, IL
01.2021 - 07.2025
- Assisted patients with appointment scheduling and confirmation processes.
- Managed patient inquiries through phone, email, and in-person communication.
- Collected and verified patient information for accurate record-keeping.
- Handled billing inquiries and explained insurance coverage options to patients.
- Answered incoming calls in a professional manner.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Patient Care Technician
Condell Medical Center
Libertyville, Illinois
03.2016 - 02.2020
- Assisted nursing staff with patient care and daily activities.
- Monitored vital signs and reported changes to healthcare providers.
- Documented patient information accurately in electronic health records.
- Provided emotional support to patients and families during treatment processes.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL06-2002
Skills
- Patient referrals
- Appointment scheduling
- Insurance verification
- Electronic health records
- HIPAA compliance
- Customer relationship management
- Referral coordination
- Patient communication
- Outbound calls
- Medical terminology
- Referring physician communication
- Patient scheduling
- HIPAA regulations
- Electronic medical record software
References
References available upon request.
Timeline
Referral Coordinator
Good Shepherd Hospital
07.2025 - Current
Patient Service Representative
Advocate Medical Group
01.2021 - 07.2025
Patient Care Technician
Condell Medical Center
03.2016 - 02.2020
High School Diploma -
Grant Community High School