Tomeka Pondexter
Jacksonville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Baptist Primary Care
Jacksonville
2026.04 - Current
- Coordinated patient referrals to specialists, ensuring seamless transitions within Baptist Primary Care network.
- Managed appointment scheduling for incoming referrals, optimizing patient access to necessary care.
- Communicated with patients regarding referral processes and next steps.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Assisted in the development of referral processes and procedures.
- Coordinated with external agencies to facilitate timely processing of referrals and enhance patient experience.
- Adhered to HIPAA regulations when handling confidential patient information.
- Created reports on referral activity and outcomes.
Office Specialist
Baptist Primary Care
Jacksonville
2024.12 - Current
- Managed patient scheduling and coordinated appointments for efficient workflow.
- Processed insurance claims and verified patient eligibility for services.
- Assisted with medical records management and ensured data accuracy in systems.
- Communicated with patients regarding inquiries and provided necessary information.
- Provided administrative support to multiple departments within the organization.
- Answered and directed incoming calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Updated customer account information in database systems.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Provided customer service, addressing inquiries and resolving issues promptly.
Medical Records Specialist
Baptist MD Anderson Cancer Center
Jacksonville
2021.01 - 2024.12
- Ensured compliance of patient medical records with privacy regulations.
- Organized and maintained electronic health records using advanced software systems.
- Verified accuracy and completeness of documentation prior to filing.
- Adhered to HIPAA guidelines when handling protected health information.
- Collected, filed, scanned, and retrieved confidential patient information.
- Pulled patient records and transferred information to appropriate parties.
- Facilitated timely processing of requests for copies of patient medical files.
Education
Calhoun County High School
St.Matthews, SCSkills
- Patient referrals
- Appointment scheduling
- HIPAA compliance
- Medical records management
Timeline
Referral Coordinator
Baptist Primary Care
2026.04 - Current
Office Specialist
Baptist Primary Care
2024.12 - Current
Medical Records Specialist
Baptist MD Anderson Cancer Center
2021.01 - 2024.12
Calhoun County High School