Tara McGee

Digital Branch Manager

Electro Savings Credit Union

06.2015 - Current

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Reduced employee turnover by fostering a positive work environment.
Examined customer loan applications for loan approvals and denials.
Submitted loan applications to underwriter for verification and recommendation.
Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.