Anthony Johnson
Phoenix,Arizona
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Conduit Lead
Tilsontech
04.2024 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Ability to read and understand blueprints produced by engineers.
Service Advisor/ Tire Technician
Big Brand Tire & Service
08.2022 - 04.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Senior Automotive Technician
Valvoline
05.2020 - 07.2022
- Maintained accurate records of time and materials required to perform repairs and service.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
General Education Developmental Diploma (GED) -
02.2024
Skills
- Conducted thorough vehicle inspections and communicated any additional maintenance or repair needs to customers
- Utilized computer software to track inventory and place orders for new tires
- Demonstrated strong communication and customer service skills to effectively address customer concerns and inquiries
- Collaborated with a team of technicians to ensure timely completion of services and maintain customer satisfaction
- Performed routine maintenance and repairs on a variety of vehicles, including but not limited to oil changes, tire rotations, and brake replacements
- Trained and mentored junior technicians on proper procedures and techniques
- Completed customer orders & warranty services according to manufacture specifications
- Managed and led a team of 10 process guides to ensure efficient and effective workflow within the organization
- Acted as a liaison between management and frontline employees to communicate process changes and updates
- Maintained up-to-date knowledge of industry best practices and trends in process improvement to continuously improve processes within the organization
Personal Information
Title: Conduit Lead
Timeline
Conduit Lead
Tilsontech
04.2024 - Current
Service Advisor/ Tire Technician
Big Brand Tire & Service
08.2022 - 04.2024
Senior Automotive Technician
Valvoline
05.2020 - 07.2022
General Education Developmental Diploma (GED) -
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