Tara Musselman
Big Creek,WV
Summary
Dynamic Shift Leader with extensive experience at Walgreens, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in cash handling and inventory management, fostering a positive work environment while ensuring compliance with safety protocols. Committed to delivering exceptional patient care and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
Chapmanville, WV
08.2023 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on store policies and procedures.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with management to develop strategies for sales promotions and merchandising initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Pharmacy Technician
Walgreens
Chapmanville, WV
08.2023 - Current
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication management and inventory control to maintain stock levels.
- Educated customers on medication usage, side effects, and storage requirements for optimal safety.
- Collaborated with healthcare professionals to resolve prescription-related issues and enhance patient outcomes.
- Maintained compliance with state regulations and pharmacy policies to uphold quality standards in service delivery.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Harvest Jubilee Christian Academy
Madison West Virginia Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Team collaboration and leadership
- Conflict resolution
- Motivational leadership
- POS system operation
- Safety processes and procedures
- Inventory counts
- Shift paperwork completion
- Daily workflows
- Client service
- Professional appearance
- Sales expertise
- Drawer assignments
Certification
Nha Pharmacy Certification
Timeline
Shift Leader
Walgreens
08.2023 - Current
Pharmacy Technician
Walgreens
08.2023 - Current
High School Diploma -
Harvest Jubilee Christian Academy