Tara Neeley
Glennallen
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Delivery Driver
DoorDash
Anchorage
04.2025 - 04.2026
- Delivered food orders promptly to customers' locations.
- Navigated routes efficiently using GPS technology.
- Communicated with customers regarding order status and delivery updates.
Human Resource Generalist
Southcentral Foundation
Anchorage
05.2017 - 03.2025
- Other jobs held during this time: Case Management Support, Front desk Supervisor, Compensation Specialist, Improvement Specialist.
- Managed employee onboarding and orientation programs for new hires.
- Coordinated benefits administration, including health and retirement plans.
- Supported performance management processes through training and guidance.
- Conducted training sessions on compliance and workplace safety standards.
- Assisted in recruitment efforts by screening candidates and scheduling interviews.
- Analyzed employee feedback to improve workplace culture and engagement strategies.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Conducted employee hiring and exit interviews.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Responded promptly to inquiries from internal staff members regarding employment matters.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Monitored attendance records to track tardiness or absences in order to enforce attendance policies.
- Facilitated conflict resolution between employees through mediation sessions or counseling services.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Researched employee relations issues and conducted meetings with employees and supervisors.
Server
Chili's Restaurant
Anchorage
04.2019 - 09.2019
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary needs.
- Managed table settings and ensured cleanliness throughout the restaurant.
Branch Manager
Wells Fargo
Anchorage
01.2009 - 03.2017
- Supervised daily branch operations and ensured compliance with banking regulations.
- Developed and implemented strategies to enhance customer service experience.
- Trained and mentored staff on banking products and services.
Education
West High School
Anchorage, AlaskaSkills
- Route navigation
- Order tracking
- Vehicle inspection
- Delivery coordination
- Customer relationship management
- Employee onboarding
- Conflict resolution
- Training facilitation
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Record keeping
- Safe driving record
- Clear communication
- Performance evaluation
- Staff training
- Compliance management
- Customer service
- Employee relations
- HR policies
- Team leadership
- Process improvement
- Strategic planning
- Cash handling
- Security and safety protocols
- Decision-making
- Customer relationships
- Banking
- Excellent work ethic
- Financial services
- Friendly
Timeline
Delivery Driver
DoorDash
04.2025 - 04.2026
Server
Chili's Restaurant
04.2019 - 09.2019
Human Resource Generalist
Southcentral Foundation
05.2017 - 03.2025
Branch Manager
Wells Fargo
01.2009 - 03.2017
West High School