Ophthalmic Technician skilled in enhancing patient experiences through thorough medical history assessments and effective communication. Proven ability to streamline clinic workflows, manage diverse tasks, and train staff, ensuring high-quality patient care and operational efficiency.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Ophthalmic Assistant
Schulze Eye and Surgery Center
Savannah, Georgia
10.2025 - Current
Conducted history taking, visual acuity measurement, auto refractometry, tonometry, pupil size and reactivity tests, eye muscle function tests, corneal thickness and curvature measurements, corneal topography, retinal nerve fiber layer measurement, retinal thickness and topography, and assisted with contact lens fitting and patient instruction. Filed contacts and vision insurance plans, and prepared for and assisted with in-office procedures.
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Conducted comprehensive medical history assessments for new patients to support accurate diagnosis and treatment planning.
Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Managed and prioritized phone calls to ensure timely responses to patient inquiries and outside contacts.
Trained new ophthalmic technicians on clinic protocols to enhance team cohesion and operational efficiency.
Optometric Technician/Scribe
Low Country Eye Care
Richmond Hill, GA
04.2025 - 10.2025
• Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
Documented patient interactions, ensuring accurate transcription of medical information and treatment plans.
• Documented medical histories, physical examinations, and procedures to enhance patient care and support clinical decision-making.
• Collaborated with healthcare professionals to streamline documentation processes, resulting in improved workflow efficiency. • Maintained organized records, facilitating easy retrieval of patient data for clinical staff.
• Assisted in developing standard operating procedures to ensure documentation accuracy and compliance, supporting regulatory requirements.
• Trained new staff on scribing protocols, promoting consistency in documentation practices.
• Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
• Accompanied physicians throughout busy clinic days, providing support during patient consultations. Developed environments. strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills. • Conducted preliminary eye examinations and assessed visual acuity using specialized equipment.
Educated patients on eye care products and procedures.
Ophthalmic Technician
Georgia Eye Institute
Savannah, GA
07.2014 - 10.2024
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Conducted history taking, visual acuity measurement, auto refractometry, tonometry, pupil size measurement, eye muscle function testing, corneal thickness and curvature measurements, and corneal topography. Assisted with contact lens fitting, patient instruction, filing contacts and vision insurance plans, and preparations for in-office procedures. Managed approximately 30 incoming calls, emails, and faxes daily from customers.
Administered eye medications and pupil dilation drops to enhance patient comfort and readiness for examinations.
Conducted thorough medical history assessments for new patients to ensure comprehensive understanding of their health needs.
Prioritized and triaged phone calls from patients and outside contacts to address urgent concerns efficiently.
Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
Parts Advisor
Carl Gregory Chrysler of Savannah
Savannah, GA
08.2013 - 07.2014
Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
Managed shop counter, wholesale desk, and retail counter; controlled warranty and core parts returns; assisted with inventory control; received and shipped orders; supported customer notifications; fostered positive co-worker relationships; resolved customer and service issues in person and over phone; organized documentation.
Maintained cleanliness in workspace to ensure a safe and efficient working environment. and organized to promote efficiency and accuracy.
Parts Advisor
Hoover Chrysler Jeep
Savannah, GA
09.2011 - 08.2013
Managed inventory levels to ensure parts availability for customer needs.
Assisted technicians with identifying and sourcing required parts efficiently.
Processed customer orders and inquiries with a focus on accuracy.
Coordinated customer notifications via email and phone calls to ensure timely updates.
ROI Specialist / Scan Rep
Healthport/Candler
Savannah, CA
08.2010 - 11.2012
Managed 30+ incoming calls, emails, and faxes daily from customers.
Handled patients at window, answered multiple phone lines, indexed charts, matched patient ID numbers, located patient charts, sent charts to facilities timely, and printed medical information for patients.
Built strong connections with co-workers to foster teamwork. with co-workers and assisted customers in person and via multiple phone lines.
Cashier/ Customer Service
Smith Brothers IGA Village at the Landings
Savannah, GA
11.2004 - 09.2005
Processed customer transactions efficiently at the local grocery store.
Maintained accurate cash drawer throughout shifts for smooth operations.
Assisted customers with product inquiries and store navigation.
Operated cash register to accurately itemize and total customer purchases in grocery department, Reviews price sheets to note price changes and sale items, Records prices and departments, subtotals taxable items, and totals purchases on cash register, Collected cash, check, or charge payments from customers and provided change for cash transactions to ensure smooth checkout process, Counts money in cash drawer at beginning and end of work shift, Records daily transaction amounts from cash register to balance cash drawer, Use electronic scanner to record price, Maintain orderly appearance of register area and supplies stocked, Assisted managers with scheduling and inventory management tasks., Delivered excellent customer service by answering product-related questions and assisting customers in locating store merchandise
Ophthalmic Technician Clinical Student at Various Eye Clinics in DuPage CountyOphthalmic Technician Clinical Student at Various Eye Clinics in DuPage County
Front Desk Receptionist and Ophthalmic Technician at Center For Excellence in Eye CareFront Desk Receptionist and Ophthalmic Technician at Center For Excellence in Eye Care