Tara Pondexter

Demonstrated flexibility and adaptability in response to changes in coding guidelines, software systems, or departmental priorities.
Maintained strict confidentiality of patient information in accordance with HIPAA regulations while managing sensitive data.
Reduced coding errors through rigorous attention to detail, thorough knowledge of ICD-10-CM guidelines, and continuous professional development.
Improved revenue cycle management by accurately assigning HCC codes to maximize reimbursement potential.
Verified accuracy of patient information in medical records.
Utilized electronic medical record systems to store, retrieve and process patient data.

Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Communicated with insurance providers to resolve denied claims and resubmitted.
Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.

Managed daily store activities of the store and the sales sta. Assisted Store Manager and Assistant Manager with store operations and training sales associates. Created and continuously encouraged a collaborative environment. Possessed a client rst mentality by ensuring customers received world class customer service.

I was rapidly promoted based on my strong sales, store operations and team leadership performances. I increased sales with excellent customer service, product knowledge and developed strong relationships with clients. I consistently met and exceeded monthly sales

goals. I assisted the Store Manager while providing a strong leadership presence and control within the store.
● In 2016, I contributed to having our “Best Year Ever” since 2007 of 843k.
● Achieved “High Performance Club” accolade on several occasions for personally selling 30% of the business on a quarterly basis.