Tara Potter
Customer Service Representative
6650 Longleaf Trace, Ball,LA
Summary
I am an ambitious, career-focused job seeker, hoping to obtain an entry-level customer service position to enhance my current level of experience.
Overview
1
1
year of professional experience
Work History
Computer Technician Assistant
Louisiana State University At Alexandria
Alexandria, LA
08.2019 - 03.2020
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Imaged and prepared new computers for integration into company networks and systems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Desk Assistant
Louisiana State University At Alexandria
Alexandria, LA
01.2019 - 05.2019
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed and completed paperwork and overall office administration operations.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Education
No Degree - English
Louisiana State University At Alexandria
Alexandria, LASkills
Hardware and software installation
Computer imaging
Virus and malware prevention
Help desk support
Technical Support
Timeline
Computer Technician Assistant
Louisiana State University At Alexandria
08.2019 - 03.2020
Desk Assistant
Louisiana State University At Alexandria
01.2019 - 05.2019
No Degree - English
Louisiana State University At Alexandria