TARA RICE
FORT WORTH,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Business Banker
Wells Fargo
Westlake , TX
01.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Associate of Arts - Human Resources Management
Tarrant County College District
Fort Worth, TX05.2020
Skills
- Needs Assessment
- Customer Retention Strategies
- Order and Refund Processing
- Efficient and Detail-Oriented
- Call Documentation
- Customer Account Management
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Understanding Customer Needs
- Upselling Products and Services
- Report Preparation
- Information Inputting
- Consulting Supervisors
- Microsoft Exchange
- Inbound and Outbound Calling
- Customer Service and Assistance
- Answering Customer Questions
- Teller Transactions
Timeline
Customer Service Representative Business Banker
Wells Fargo
01.2015 - Current
Associate of Arts - Human Resources Management
Tarrant County College District
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