Diverse leader with 20+years of healthcare experience in practice management, operations, provider relations, revenue cycle, risk adjustment, human resources, population health, long-term care, FQHCs and payer contracting
Overview
17
17
years of professional experience
Work History
Director, Provider Operations
Community Health Network
Indianapolis, IN
09.2016 - Current
Contribute to the executive leadership team on the for-profit side of a large healthcare network in Indianapolis, IN. Divisions include practice management, revenue cycle, credentialing/payer contracting, and healthcare education.
Provide oversight to two retail divisions.
Collaborate with stakeholders to provide high-quality patient experiences and increase practice revenues.
Develop and manage over 40 budgets for various physicians, departments and services; and support those areas
Steer a team of leaders regarding resource allocations
Population Health Manager
Evolent Health
Arlington, VA
06.2014 - 09.2016
Healthcare Consultant for national company based out of Arlington, VA with a focus on Population Health, Risk Adjustment (HCC), Care Management, Data Analysis and Practice Operation workflows for the IU Health statewide system including Indianapolis, Lafayette, and Bloomington markets.
Developed and implemented programs from concept through implementation
Coordinated with multidisciplinary teams, including physicians, to develop effective health strategies.
Analyzed health data to identify trends and inform decision-making processes.
Implemented initiatives to streamline operational workflows within the organization.
Evaluated program outcomes to measure effectiveness and target areas needing improvement.
Practice Manager
Indiana University Health Arnett
Lafayette, Indiana
11.2012 - 06.2014
Oversaw daily operations of Indiana University Health Arnett medical practices including pediatrics, family medicine, endocrinology, neurology & medically supervised weight loss, ensuring efficient workflow and optimal patient care.
Recruited physicians and staff while fostering provider relations
Facilitated monthly meetings to review provider productivity and align practice objectives
Conducted performance evaluations
Resolved customer service issues in a timely manner while maintaining a high level of professionalism.
Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success including writing business plans for various areas
Initiatives included PCMH recognition, Bright Future Pediatric standardizations, Provider attestations, Value Stream and Strategic Deployment of LEAN teams.
Recognized as United Way Employee Chairperson in 2013 and ran a successful fundraising campaign
Awarded Patient Satisfaction Improvement Awards for neurology and pediatrics.
Managed operating budgets to 8.9% below targets.
Clinic Manager
Aunt Martha's Federally Qualified Health Center
Danville, IL
06.2010 - 11.2012
Coordinated services for a federally qualified community health center (FQHC) serving underserved populations, including primary care, family planning, dental, behavioral health, prescription assistance program, and patient advocacy.
Managed daily clinic operations and staff scheduling for seamless patient care.
Implemented policies to enhance compliance with health regulations and standards.
Oversaw patient intake processes to ensure efficient service delivery.
Marketing/Admissions Director & Social Services Director
Danville Care Center
Danville, IL
04.2009 - 06.2010
Screened potential admissions and coordinated admissions
Enhanced marketing efforts for skilled facility and psychiatric rehabilitation facility with total capacity of 200 beds.
Facilitated 106 admissions over six months at the facility.
Managed the admission process for residents and families by obtaining MD's and setting up DME and therapy.
Monitored budget, mileage logs, marketing plans, inquiries, and admissions to ensure operational efficiency.
Led Social Services Department of Long-Term Care Facility, overseeing MDS's, admission paperwork, discharges, and coordinating Home Health, Homemaker, Meals-On-Wheels, Therapy, Nursing, and Care Plan Team activities.
Coordinated Psycho/social Groups, Sub-part S evaluations, Wanderguard Program, Identified Offender Program & Family/Resident Issues.
Bachelor of Arts - Communication, Economics, Interviewing Principles and Practices, Principles of Persuasion, Organizational Com., Public Relations, Advanced Public Speaking, Interpersonal Com., Advertising, etc
Purdue University
West Lafayette, IN
08.2003
Skills
Budget management
Developing Provider relationships
Patient experience enhancement
Data analysis
Population health
Stakeholder collaboration
Strategic planning
Problem solving
Risk adjustment strategies
Client relations
Leadership development
Multitasking and organization
Task delegation
Proposals & Contracts
Fundraising
Sales
Timeline
Director, Provider Operations
Community Health Network
09.2016 - Current
Population Health Manager
Evolent Health
06.2014 - 09.2016
Practice Manager
Indiana University Health Arnett
11.2012 - 06.2014
Clinic Manager
Aunt Martha's Federally Qualified Health Center
06.2010 - 11.2012
Marketing/Admissions Director & Social Services Director
Bachelor of Arts - Communication, Economics, Interviewing Principles and Practices, Principles of Persuasion, Organizational Com., Public Relations, Advanced Public Speaking, Interpersonal Com., Advertising, etc
Regional Director of Provider/Patient Services Representative at CSI CompaniesRegional Director of Provider/Patient Services Representative at CSI Companies