Dedicated Certified Nursing Assistant with strong skills in patient care, HIPAA compliance, and medication management. Committed to providing quality support and education to patients and families in diverse healthcare settings.
Compassionate healthcare professional with over 10 years of experience in patient care and customer service. Proven ability to collaborate effectively with healthcare teams, ensuring timely medication delivery and exceptional patient support. Eager to contribute to a patient-centered environment.
Work History
Certified Nursing Assistant/Advanced CMA
13 Years 7 Months
Different Places | 01.2013 - 08.2026
Assisted nursing staff with vital sign monitoring and documentation for effective patient management.
Monitored patient vital signs and completed documentation to maintain effective patient management.
Educated patients and families on health maintenance and post-discharge care instructions.
Make sure patients received medications on time, keep track of behaviors, order medications
Server
4 Years 2 Months
Cracker Barrel Restaurant | 05.2012 - 07.2016
Delivered exceptional customer service in high-volume dining environment.
Managed multiple tables efficiently while maintaining high guest satisfaction levels.
Collaborated with kitchen staff to ensure timely and accurate order delivery.
Trained new servers on menu details, service protocols, and POS system usage.
Inside Sales Representative
2 Years 2 Months
Delta Mechanical Inc | 02.2009 - 04.2011
Conducted comprehensive product demonstrations, effectively showcasing features and benefits to potential customers.
Coordinated installment appointment setup following water heater purchases through Home Depot sales.
Managed customer and technician scheduling for repiping home services, aligning appointments for on-site work.
Call Center/Customer Service
2 Years 9 Months
Makita Power Tools | 06.2006 - 03.2009
Provided exceptional customer service by addressing concerns empathetically while remaining focused on achieving positive outcomes for the company.
Monitored customer service calls to ensure representatives adhered to service standards and implemented best practices.
Adapted to new technologies in call center environment, effectively utilizing tools to enhance customer interactions.
Engaged field account executives and customers in strategic product and service discussions, compiling and analyzing data from interviews.
Sales Associate
1 Year 8 Months
Golds Gym | 10.2004 - 06.2006
Delivered exceptional customer service, enhancing member satisfaction and retention.
Educated clients on fitness programs and equipment usage, promoting healthier lifestyles.
Assisted in developing effective sales strategies to boost gym memberships and services.
Maintained cleanliness and organization of gym facilities, ensuring a welcoming environment.
Education
Associate of Science - Nursing
Gwinnett Technical College | Lawrenceville, GA | 05-2030
CNA
North Georgia Nursing Academy | Flowery Branch, GA | 05-2013
High School Diploma
Dacula High School | Dacula, GA | 05-2000
Skills
Patient care
Medication assistance
Team collaboration
HIPAA compliance
Vital sign monitoring
Personal support
Reliable team player
Calm under pressure
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Advanced Certified Nursing Assistant at CHRISTUS St Vincent Regional Medical CenterAdvanced Certified Nursing Assistant at CHRISTUS St Vincent Regional Medical Center