Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Youth Mentor
Yellowstone boys and girls ranch
Missoula , MT
06.2024 - 04.2025
Encouraged healthy communication between youths and their families or guardians.
Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
Advocated for access to services needed by participants including mental health care and educational assistance.
Lead Preschool Teacher
Rock’n Play
Stevensville, Montana
12.2023 - 07.2024
Promoted good behaviors by using positive reinforcement methods with children.
Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
Incorporated music, art and theater into lesson planning.
Server
Romeo’s.
Missoula, Montana
07.2023 - 02.2024
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Maintained records of transactions made during shift as required by law or company policy.
Hostess/Server/Bartender
MacKenzie River Pizza, Grill & Pub
Billings, Montana
12.2021 - 10.2022
Handled cash payments and reconciled daily transactions accurately.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Greeted customers and provided them with menus.
Education
Cosmetology License -
Studio Beauty School
Missoula, MT
08-2025
High School Diploma -
Billings Senior High School
Billings, MT
03-2022
Some College (No Degree) - Early Childhood Development