Summary
Overview
Work History
Education
Skills
Timeline
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Tara Smith

Roseville,MI

Summary

Self-motivated Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

9
9
years of professional experience

Work History

Legal Secretary

Sharp Firm Law
09.2022 - Current
  • Organized files for court proceedings.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Received and placed telephone calls to clients and prospective clients.
  • Diligently edited legal correspondence for grammar and spelling.
  • Entered new cases into company's database.
  • Created, indexed, and maintained client binders.
  • Answer and managed 50 more calls per day

Repo Coordinator

Credit Acceptance
07.2016 - 04.2022
  • Responsible for managing business relationships with Repo Contractors in the company's network. Hired and expanded more than 50 territories within a 5-year span.
  • Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Documented information, created reports, and generated tracking files.
  • Increased Repossession by 25% within a 3-month time.
  • Drafted proposals and documents displaying company benefits and rates.
  • Coached contractors through day-to-day work and complex problems.

Sr. Collector

Credit Acceptance
05.2013 - 07.2016
  • Responsible for encouraging past-due consumers to pay on time and /or set up arrangements according to their financial situations.
  • Mentor new hire employees with implementation of collection practices and facilitate team meetings bi-monthly to set clear expectations.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Exceeded Collection goal by over 15-20% on monthly bases
  • Mentored new members on scripts, strategies, and company information to maximize performance.

Education

No Degree - Marketing

Baker College
Clinton Twp, MI

High School Diploma -

Clintondale High School
Clinton Twp, MI
06.2001

Skills

  • Verbal and Written Communication
  • Scheduling and Calendar Management
  • Relationship Building
  • MS Office
  • Correspondence and Reports
  • Contract Negotiation
  • Coaching and Mentoring
  • Type 40 wpm

Timeline

Legal Secretary

Sharp Firm Law
09.2022 - Current

Repo Coordinator

Credit Acceptance
07.2016 - 04.2022

Sr. Collector

Credit Acceptance
05.2013 - 07.2016

No Degree - Marketing

Baker College

High School Diploma -

Clintondale High School

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Tara Smith