Summary
Overview
Work History
Education
Skills
Timeline

Tara Smith

Roseville,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Legal Secretary

Sharp Firm Law
09.2022 - Current
  • Created, indexed, and maintained client binders.
  • Screened telephone calls and forwarded to appropriate departments.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Scheduled and made appointments for four attorneys.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.

Bartender

PARC
05.2022 - 09.2022


  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Repo Coordinator

Credit Acceptance
07.2016 - 04.2022


  • Increased Repossession by 25% within a 3-month time.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Sr. Collector

Credit Acceptance
05.2013 - 07.2016
  • Overcame objections by applying advanced training and persuasion techniques.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Set and monitored performance goals for the collections team, consistently achieving or surpassing targets for account resolution and revenue recovery.
  • Mentored new employees on best practices in collections techniques, fostering a culture of continuous learning within the team.
  • Maximized revenue recovery by conducting thorough account investigations and addressing discrepancies promptly.

Education

No Degree - Marketing

Baker College

Food And Beverage

ABC Bartending , Warren, MI

Skills

  • Verbal and Written Communication
  • Scheduling and Calendar Management
  • Relationship Building
  • MS Office
  • Correspondence and Reports
  • Contract Negotiation
  • Type 40 wpm

Timeline

Legal Secretary - Sharp Firm Law
09.2022 - Current
Bartender - PARC
05.2022 - 09.2022
Repo Coordinator - Credit Acceptance
07.2016 - 04.2022
Sr. Collector - Credit Acceptance
05.2013 - 07.2016
Baker College - No Degree, Marketing
ABC Bartending - , Food And Beverage

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Tara Smith