Tara Smith
Chesapeake
Summary
Seeking a Hotel Night Auditor position that will allow me to further utilize my customer service and sales experiences.
Overview
35
35
years of professional experience
Work History
Night Fuel Dispatcher
Petroleum Carriers
Chesapeake
02.2023 - Current
- Scheduling and dispatching loads to prevent service failures.
- Monitoring and planning loads for customers in NOVA and MD
- Answering customer emails and phone calls
- Support drivers with fuel orders and emergencies
Bus Operator/Bus Transportation Supervisor
Hampton Roads Transit
Norfolk
06.2016 - 11.2022
- Coordinated and directed movement of Hampton Roads Transit public transit vehicles.
- Enforced fare collection policies by collecting fares from passengers.
- Monitored Automatic Vehicle Location (CAD/AVL) systems, including alarms and schedule adherence.
- Performed supervisory and administrative tasks across transit operating divisions.
Customer Service Representative
APAC Customer Services
Newport News
08.2014 - 06.2016
- Answer inbound calls from internal and external customers
- Assist UPS customers with tracking and updating shipments
- Educate customers on all products, CSR(Chat), handle movement of critical shipments
Electronic Technician/Dispatcher/Field Technician
Cox Communications
Virginia Beach
05.2000 - 12.2012
- Repair, recondition and maintain amplifiers, UPS
- Evaluate and correct test equipment settings, rebuild circuitry
- Warehouse production: shipping, forklift operator, communicate with vendors
- Assign/reassign jobs to FSRs, verify and correct service order information using AS-400/ICOMS
- Contact customers to reschedule appointments ensuring job completion
- Install, troubleshoot cable products, maintain sales quota
Aviation Electrician
United States Navy
Various Duty Stations
05.1990 - 02.1997
- Removed, replaced, repaired failed avionics components for CH/MH53E Helicopters
- Monitored/troubleshot AC/DC distributions system, generator, fire detection sys, read/analyzed schematics, organized and updated technical manuals
- Performed periodic maintenance routines to ensure proper performance of equipment
Education
A.A.S. Degree - Computer/Electronic Technology
ECPI, College of Technology
Virginia Beach, Va.10.1999
Skills
- Load scheduling
- Route optimization
- Fuel management
- Emergency support
- Customer communication
- Data analysis
- Problem solving
- Cash handling
- Data entry
References
References are available on request.
Timeline
Night Fuel Dispatcher
Petroleum Carriers
02.2023 - Current
Bus Operator/Bus Transportation Supervisor
Hampton Roads Transit
06.2016 - 11.2022
Customer Service Representative
APAC Customer Services
08.2014 - 06.2016
Electronic Technician/Dispatcher/Field Technician
Cox Communications
05.2000 - 12.2012
Aviation Electrician
United States Navy
05.1990 - 02.1997
A.A.S. Degree - Computer/Electronic Technology
ECPI, College of Technology