TARA STREET
Folcroft,PA
Summary
Dedicated Tax Claim Clerk with over 8 years experience in customer support and data management. Proven ability to process transactions accurately and handle inquiries with professionalism, contributing to improved customer relationships and operational efficiency.
Overview
8
8
years of professional experience
Work History
Tax Claim Clerk
County of Delaware
Media, Pennsylvania
07.2018 - Current
- Checked and confirmed accuracy of paperwork before submission, reducing potential processing errors.
- Performed data entry tasks to update customer accounts records.
- Managed payment, refund, and exchange processes with accuracy and efficiency to enhance customer experience.
- Processed customer orders promptly and accurately.
- Resolved customer inquiries and complaints, ensuring satisfaction and maintaining professionalism.
- Answered customer inquiries via phone and email.
- Communicated with customers and employees to answer questions or explain information.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Operated cash register to process cash, check, and credit card transactions.
- Scanned documents into digital formats ensuring accuracy of content.
Education
High School Diploma -
Archbishop Prendergast
Drexel Hill, PA06-1987
Skills
- Data entry
- Customer service
- Multi-line phone management
- Payment processing
- Document scanning
- Customer relationship management
Timeline
Tax Claim Clerk
County of Delaware
07.2018 - Current
High School Diploma -
Archbishop Prendergast