Accomplished Customer Experience Agent with extensive knowledge in providing quality services. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clientele in any dynamic setting.
Hi, I’m
Tara A Thornburg
Oklahoma City,Oklahoma
Summary
Overview
4
years of professional experience
Work History
Principle Choice Solutions
Customer Experience Specialist
06.2022 - Current
Job overview
- Investigated and resolved Veteran and Provider inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals maintaining 97% satisfaction rate.
- Documented customer interactions in internal database to maintain customer service history details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address Veteran needs.
Spectra Family Medical Clinic
Medical Billing Clerk
08.2021 - 04.2022
Job overview
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Created improved filing system to maintain secure client data improving effectiveness.
- Communicated with insurance providers to resolve denied claims and resubmitted in clearing house.
- Verified accuracy of accounts payable payments, resulting in 12% reduction in payment errors and check reissues.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Eden Clinic LLC
Medical Office Receptionist
03.2020 - 08.2021
Job overview
- Managed multi-line phone system and pleasantly greeted patients. Welcoming 30 patients and visitors per day via telephone and in person.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Integris Hospital
Medical Assistant
03.2019 - 10.2019
Job overview
- Documented vital signs and health history for patients in clinic and hospital environments.
- Implemented care and efficiency improvements to support and enhance office operations reducing wait times by 5%.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielding questions, and preparing for physician examinations and procedures.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Tyler Junior CollegeTroup, TX
No Degree from Clinical Medical Assisting
03.2019
University Overview
Sallisaw Adult LearningSallisaw, OK
GED
03.2005
University Overview
Skills
- Effective Customer Communication
- Escalated Call Handling
- Customer Care
- Strong Computational Skills
- Standard Operating Procedures Understanding
- Performance Goals
- Customer Relationship Management
- Productivity Standards
- Administrative and Office Support
- Document and Records Management
- Billing Procedures
- Team Goals
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Experience Specialist
Principle Choice Solutions
06.2022 - Current
Medical Billing Clerk
Spectra Family Medical Clinic
08.2021 - 04.2022
Medical Office Receptionist
Eden Clinic LLC
03.2020 - 08.2021
Medical Assistant
Integris Hospital
03.2019 - 10.2019
Tyler Junior College
No Degree from Clinical Medical Assisting
Sallisaw Adult Learning
GED
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