Hi, I’m
Barissa Clarke
Oakland Park,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
Work History
Teleperformance USA
Customer Experience Specialist
06.2020 - Current
Job overview
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Global Response
Claims Specialist
06.2017 - 03.2020
Job overview
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
American Academy
High School Diploma from General Studies
06.2005
Skills
- Information Updates
- Conflict Resolution Techniques
- Strong Computational Skills
- Special Assignments
- Effective Customer Communication
- Customer Account Management
- Providing Feedback
- Microsoft Office
- Customer Data Confidentiality
- Investigate Claims
- Trained in Salesforce
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Customer Experience Specialist
Teleperformance USA
06.2020 - Current
Claims Specialist
Global Response
06.2017 - 03.2020
American Academy
High School Diploma from General Studies
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