Sabriea Ruff
ATL,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
Delta Airlines
Atlanta , GA
12.2021 - Current
- Listen and actively search for solutions to problems
- Make quality decisions
- Pay close attention to detail
- Interact with a diverse group og customers and colleagues
- Sell and assist with travel related services.
Administrative Assistant
Wyafair
McDonough, GA
03.2019 - 09.2021
- Responsible for checking in and out trucks, managing the flow of trucks in and out of the building, doing yard audits, updating critical documents, and communicating with various teams.
- Arrive and dispatch loads into the warehouse.
- Audit all inbound and outbound trailers on log sheet
- Ensure completion of all required paperwork, records, and documentation.
- Plan and communicate trailer movement in the yard to the switchers, transportation planners, and dock managers.
- Complete a daily yard check and reconcile the yard check with yard inventory.
- Maintain a clean, safe work environment and a steady flow into the building.
Education
High School Diploma -
Banneker High School
College Park, GA05.2012
Skills
- Customer Retention Strategies
- Information Updates
- Appointment Coordination
- Office Equipment Operation
- Strong Organizational Skills
Timeline
Customer Experience Specialist
Delta Airlines
12.2021 - Current
Administrative Assistant
Wyafair
03.2019 - 09.2021
High School Diploma -
Banneker High School
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