Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Honors And Awards
Timeline
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Ulanda Jenkins
Open To Work

Ulanda Jenkins

Top Notch Customer Experience Representative
Charlotte,NC

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Experience SpecialistClient Engagement RepresentativeReal Estate AgentVetting UMAP SpecialistImport Customer Service Specialist

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Charlotte, NC
Open to relocation: Yes

Salary Range

55000/yr - 200000/yr

Important To Me

Work-life balanceWork from home optionCareer advancementPaid time offPersonal development programs

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and fostering partnerships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Experience Specialist

NearU
11.2025 - Current
  • Conducted outbound phone calls to follow up on sales and service requests.
  • Answered high volumes of inbound and outbound calls with professionalism and efficiency.
  • Scheduled appointments for residential HVAC, electrical, and plumbing services.
  • Actively listened to customers to identify needs and provide tailored solutions.
  • Navigated internal systems to accurately schedule services and update customer records.
  • Collaborated with teams to ensure timely service delivery and customer support.
  • Participated in outbound call campaigns to promote services and increase engagement.
  • Maintained a positive attitude during high-stress situations while adhering to scripts and service standards.

Client Engagement Representative

Owens & Minor
06.2018 - 09.2025
  • Responded to incoming inquiries in a professional and efficient manner.
  • Delivered superior service to clients, achieving high first contact resolution rates.
  • Championed customer experience initiatives within the organization.
  • Resolved incoming issues or assigned them to appropriate teams using customer-focused decision-making.
  • Followed up on outstanding tasks to ensure completion and provided timely updates.
  • Documented all work and communications using case management software to track activities.
  • Prioritized incoming requests by applying knowledge of healthcare and client-specific needs.
  • Acted as liaison for client interactions, managing escalations as necessary.

Real Estate Agent

eXp Realty, LLC
05.2022 - 09.2024
  • Guided sellers and buyers in marketing and purchasing property at optimal prices and terms.
  • Assessed clients' needs and financial capabilities to propose tailored solutions.
  • Coordinated open houses to showcase properties to potential buyers and sellers.
  • Conducted comparative market analyses to accurately estimate property values.

Vetting UMAP Specialist

Better Business Bureau of Central Virginia
06.2017 - 06.2018
  • Compiled reports on businesses to address consumer inquiries and provide agency contact information.
  • Monitored and reported potential scam situations to supervisor for immediate action.
  • Completed initial investigation steps for at least 36 cases, exceeding monthly requirements.
  • Maintained accurate company reports in response to operational supervisor requests.
  • Updated company records regularly to ensure compliance and accuracy.
  • Built and maintained professional relationships with public, BBB staff, and accredited businesses.
  • Performed additional related duties as required to support team objectives.

Import Customer Service Specialist

"K" line (Kawasaki Kisen Kaisha, Ltd)
06.2015 - 03.2017
  • Managed bookings, container traces, departure times, and cargo diversions while addressing customer issues.
  • Collaborated with sales staff and field offices to resolve customer concerns regarding international shipments.
  • Maintained effective internal and external communication to facilitate resolution of shipping inquiries.
  • Processed high volumes of emails and calls efficiently to ensure timely responses.
  • Ensured international shipments cleared customs by completing necessary bill of ladings and shipping documentation.

Research Specialist

Assurant Specialty Property
03.2010 - 03.2015
  • Resolved loan level inquiries and exceptions through inbound calls, faxes, emails, and reports.
  • Processed hazard, wind, and flood insurance payments efficiently.
  • Conducted root cause analysis for complex inquiries and research tasks.
  • Trained team members on new reports, procedures, and lender place cancellation processes.
  • Managed multiple clients and functions routinely to ensure service continuity.
  • Addressed escalated inquiries and assignments effectively.
  • Assisted with various projects while responding to homeowner and agent inquiries.
  • Validated documents per established client procedures to maintain compliance.

Resolution Specialist

Ricoh Business Solutions
08.2007 - 12.2009
  • Resolved complex client issues by researching and formulating detailed responses for manager approval.
  • Managed escalations department workflow to ensure efficient task completion.
  • Logged and assigned every issue to the escalations team for prompt resolution.
  • Created reports, spreadsheets, presentations, and memos detailing departmental performance statistics.
  • Assisted in developing innovative systems and methods to enhance operational efficiency.
  • Conducted thorough research and investigation to support issue resolution efforts.
  • Collaborated with internal staff and clients to address intricate matters effectively.
  • Completed extensive research on escalated issues and documented instant resolutions.

Medical Office Assistant

Care South Carolina, Inc.
09.2006 - 08.2007
  • Maintained patient scheduling and greeted patients upon arrival.
  • Answered telephone inquiries and managed daily patient logs and journals.
  • Compiled utilization statistics to support operational efficiency.
  • Provided assistance to clinical employees and supported patients as needed.
  • Verified insurance coverage and processed payments promptly.
  • Monitored petty cash to ensure accurate financial management.

Education

Associate's degree - Business Administration

Gwinnett College-Lilburn
Lilburn, GA
09-2014

Skills

  • Analytical skills
  • Administrative support
  • Transportation communications certification
  • Communication skills
  • Data entry accuracy
  • Medical terminology
  • Shipping procedures
  • Microsoft Office proficiency
  • Billing procedures
  • Multitasking and prioritization
  • Inbound call management
  • Customer relationship management (CRM)
  • Problem-solving strategies
  • Customer service excellence
  • Call documentation practices
  • Call center operations
  • Customer retention strategies

Certification

  • Certification-Transportation/Business Administration, Transportation Communications Union, 01/01/20

Honors And Awards

Customer Service Achievement Rewards from top companies, such as Xerox, 3M, Capital One and Pfizer.

Timeline

Customer Experience Specialist

NearU
11.2025 - Current

Real Estate Agent

eXp Realty, LLC
05.2022 - 09.2024

Client Engagement Representative

Owens & Minor
06.2018 - 09.2025

Vetting UMAP Specialist

Better Business Bureau of Central Virginia
06.2017 - 06.2018

Import Customer Service Specialist

"K" line (Kawasaki Kisen Kaisha, Ltd)
06.2015 - 03.2017

Research Specialist

Assurant Specialty Property
03.2010 - 03.2015

Resolution Specialist

Ricoh Business Solutions
08.2007 - 12.2009

Medical Office Assistant

Care South Carolina, Inc.
09.2006 - 08.2007

Associate's degree - Business Administration

Gwinnett College-Lilburn

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Ulanda JenkinsTop Notch Customer Experience Representative